As others have said the lobby is beautiful and does get full around the duck parades, which is a bit of a shame for the paying guests, but that's the way it goes I suppose.
We had tried to book direct with the hotel but found that they never responded to e-mails sent to them unless you had someone's direct e-mail address, if you wish to contact them best to do it by phone.
Our stay didn't get off to the best start as when we arrived at reception we were told that they had no record of our booking! Given that we'd flown all the way to Memphis to get married this was not what we wanted to hear! The hotel staff blamed our tour operator for all faults with our booking, however as some of my family had booked with other tour operators to us and also had issues this excuse looks a little weak, the common denominator was the hotel. After about 30 minutes of heated exchange (including with the duty manager) the staff did eventually come good and check us in with a free room upgrade, so well done for rescuing the situation. For the reception staff, Desirae was excellent, the others we found to be quite offhand and even rude (not a good check out!) and quite frankly we expected better from a "5 star" establishment.
The Concierges were friendly however their information could be a little out of date (was given directions to a cafe that had closed down) but this is a trifling thing and is forgivable.
Some of our family and friends did say that the noise from the streets did disturb them on some nights (particularly the weekend) but we didn't really find this to be a problem.
Bar staff were on the whole very courteous but service did get slow when the bar fills up a bit.
The lifts were a bit of a problem, fine at the start of our stay but by the end only 2 out of the 4 were working which meant looooooong waits for everybody. As we were staying up on the 10th floor, the stairs weren't really an option. This problem was exacerbated on the Thursday night which as others have pointed out is party night up on the roof. If this were limited to hotel guests only it might not be so bad but the hotel floods with visitors heading up and down in the lifts so be prepared for disruption. (Also we found the bands down on Beale Street to be more to our liking but this I accept is just down to personal taste).
I should point out that none of the above ruined our stay, however I can't help but feel that the hotel is a bit over-priced and as a result would probably look elsewhere if visiting again (there is a Holiday Inn directly across the street, thereby sharing the great location)
- Official Description (provided by the hotel):
- Historic, luxury hotel located in downtown Memphis, TN, known for its famous marching mallards, The Peabody Ducks. Located just two blocks from the world-famous Beale Street entertainment district, Peabody Place, Memphis Museum of Rock & Soul, FedEx Forum and Autozone Park. ... more less
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- Also Known As:
- The Peabody Memphis Hotel Memphis
- Peabody Hotel Memphis
- Memphis Peabody Hotel
- Hotel Memphis Peabody Tn