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“Ok stay”

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Embassy Suites by Hilton Memphis
Ranked #30 of 136 Hotels in Memphis
Milwaukee
1 review
“Ok stay”
Reviewed January 17, 2014

Breakfast staff was great. Very friendly and polite. Room needs some work toilet ran all night every couple of minutes and bedroom door would not latch. I was also walked in on from the cleaning staff even after yelling that I was in the room. I also was concerned because I did not see any clean glasses on the cleaning staff cart so I am unsure how they went about cleaning the glasses in the room.... Overall it was a less clean version of any of other Embassy Suites

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Brock S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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892 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
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English first
Birmingham, Alabama
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 17, 2014

I have stayed at this hotel on several occasions. Location is good and easy access to the interstate. However the rooms are very dated for an upscale hotel. This hotel does not live up the Hilton standards that I expect. I also feel the staff at the front desk is less than eager to serve you when you check in. As a diamond member with Hilton I expect the staff to recognize that I am a loyal Hilton customer because I expect a good experience with their brand of hotels. They refused to honor a corporate discount since the reservation had been made on line and would not override it on check in. In my previous stays they had honored the corporate discount when checking in. This is my last stay at this facility as other hotels in the Memphis area will honor a corporate discount on check in regardless of how the reservation was made.

Lastly there is no sound proofing between the walls. On this stay and other stays I can hear other guests very clearly. When you are tired and want to rest this is very bothersome. Memphis has many upscale hotels with better rates and better accommodations.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrence B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wildwood Mo, United States
2 reviews
Reviewed January 15, 2014

We always choose Embassy Suites for our stays and this one lives up to our expectation. The staff is always so friendly and helpful, they make you feel at home, and we love the amenities. It is easy to find in the Memphis area. Very family friendly also. Embassy Suites are our home away from home choice.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed January 14, 2014

I've been staying at this hotel on a regular basis for a couple of years. The good: good location, friendly staff, great hotel restaurant. The not so good; housekeeping is so-so, sometimes overlook basic things like towels, coffee in the room. The bad; some of the rooms are over due for renovation. Broken shower doors, some furniture is getting that worn, dirty look. All this said; this hotel is "ok". I do continue to stay here and one must realize that most hotels have some of these same issues. Thus, I would say this hotel is average.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark R. A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabot, AR
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 14, 2014

Common areas are great. My 8 yr old enjoyed the ducks walking around the atrium. The cook to order breakfast was great, as well as the Complimentary happy hour in the evenings. However the rooms are very dated and bedding was horrible. Service was great, with a new remodel to guestrooms - this would easliy become my GOTO when staying in Memphis.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 4HRoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Juliet, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 13, 2014

Room 321: Bed was sagging and uncomfortable. So uncomfortable that my husband and I could not sleep. Excessive noise in the atrium that management could not quiet. Moved to another room. Room 324: Bathroom light out. Air condition/heater or smoke detector make periodic noise and maintenance man could not figure it out. Ants in the bathroom. Rude housekeeper.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, United States
1 review
Reviewed January 3, 2014

Being greeted by Brandi and Jamie during check in set the tone for a continued friendly and pleasant experience. The hotel is beautiful and the staff at breakfast and reception was the right amount of engaging. I will stay here upon return to Memphis.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Candice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Memphis

Property: Embassy Suites by Hilton Memphis
Address: 1022 Shady Grove Rd S, Memphis, TN 38120-4119
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 136 Hotels in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Memphis 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites

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