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“Great” 5 of 5 stars
Review of Embassy Suites by Hilton Memphis

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Embassy Suites by Hilton Memphis
Ranked #42 of 138 Hotels in Memphis
ellijay
Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great”
5 of 5 stars Reviewed February 9, 2013

Everything about this hotel is great. Because of my travel plan changes I was allowed to checking early without any problem. Room was very clean and smelled fresh and very comfy. Brandy or Brittany I can't remember now was very professional but also put a personal touch to my stay by being so friendly and helpful about where to go and places to dine. Next time I'm in Memphis I know where I'll return to.

Room Tip: Stay off the first floor a little noisy.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank buzz11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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679 reviews from our community

Traveler rating
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    173
    112
    79
    70
See reviews for
265
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Plano, Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 4, 2013

I came to Memphis for an interview and my flight was delayed for six hours. I was quite tired when I arrived at the hotel. Check in and check out were efficient. The staff was friendly and helpful. The atrium was very attractive and the breakfast was great. They had omelets made to order and many other choices.
My room was clean, attractive and quiet. It was a cold night, so I was happy the thermostat worked well. My room was nice and toasty. I had dinner at a great New Orleans restaurant within walking distance of the hotel.
I would recommend this hotel to anyone traveling to Memphis.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicota, tx
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 3, 2013

We chose this hotel because we had 2 small girls with us and they wanted to swim and we were going to be in Memphis 3 nights. Since it was Febuary, it had to be indoors. On Saturday evening we went to the pool and had just gotten into the water when a bunch celebrating a birthday decended on the pool (seriously, we had only been there about 2 minutes). This bunch was large, loud, and totally out of control. It was almost impossible to enjoy the pool because of the screeming and wild jumping and splashing and hard, hard play of these kids. The security guard did nothing to calm them down. When more and more of their bunch showed up, we were told by the guard that since we were the first ones in there (by 2 minutes) we would have to leave to make room for the party!!! There were other guests who tried to use the pool, too, but it was horrible, and they left! So, we left, and we will never go back!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank connie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Memphis hotels

york, pa
Level Contributor
91 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed February 2, 2013

for the price I was disappointed in the upkeep of the hotel. In my room, the hardwood floor was starting to buckle in one spot and about 4 pieces were raised and I kept kicking them. The toilet had a huge stain around one of the pipes, I assume it was rust. The wallpaper was starting to come apart where the pieces meet. The room wasn't as quiet as it could be, but thankfully I had a fan and turned it on so I didn't have to hear the people talking in the next room. I did like the lobby's waterfall and resident ducks. All the employees, except one, were nice and helpful. Upon checkout at 4am on 2/1, the desk clerk acted like I was bothering him when I asked for my bill. We also asked him a question about the computer in the business office not working and he says "I have no idea about that". He didn't even offer to help! All in all, if I am paying $175 a night, my expectations will be higher. I feel that the hotel should be kept up a bit more.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank kkitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Illinois
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 29, 2013

Stayed for business. Typical Embassy Suites layout which lends to a loud atrium. Small gym but never had to wait and all equipment was functioning, clean towels and cold water available.

The rooms are typical Embassy Suites, king or two doubles. I thought the walls seemed thin as I could hear my neighbor quite well most of the time. And there are wood floors around the kitchen area, so footsteps were heard from above.

Location is excellent right off Poplar and I-240, just 10-15 mins from the airport, plenty of restaurants and shopping nearby. The in-house Italian restaurant was pretty good, dinners priced at usual hotel rates of $20-$30 on average.

I'll stay here again when in this area of Memphis.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank quinnections
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
5 of 5 stars Reviewed January 15, 2013

The staff was awesome at every turn, always pleasant and frequently checked to see if they could do anything for us during our stay. The facility was beautiful and my grandson got such a kick out of the ducks and the waterfall in the lobby. It was fun just to see his face light up at the adventure of it all. He took me on a tour to show me all the things he found! Our room was comfortable and spacious. I love that they are aware of the environment and making steps to reduce waste - Very Proactive! Enjoyed it so much that we extended our stay for one day just to enjoy and relax.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, Mississippi, United States
2 reviews
5 of 5 stars Reviewed January 14, 2013

The lobby was beautiful and the customer service was absolutely wonderful. All of the staff were attentive to our needs. We were not very familiar with places in the area and the front desk made sure we had door to door directions. We were very pleased with our stay overall and the next time we are in the Memphis area this hotel will be our first choice.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Memphis

Property: Embassy Suites by Hilton Memphis
Address: 1022 S Shady Grove Rd, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #42 of 138 Hotels in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Memphis 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites

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