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“Just ok...room was dirty”

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Embassy Suites by Hilton Memphis
Ranked #30 of 136 Hotels in Memphis
Detroit, Michigan
Level Contributor
228 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Just ok...room was dirty”
Reviewed May 4, 2012

The initial greeting my the staff was weak especially after my room wasn't ready. As a HHonors gold member I also didn't receive my welcome items. Some of the items were later hung on my door except all that was in the bag were waters which is not what I have selected as my items.

The room itself was a bit dirty for my liking...there was a large sticky stain on the floor near the desk. I found out because I stepped in it...that made me very happy... There was also food remnants around the bed and night stand.

The breakfast was good however. But, I'd probably give some other places a few looks next time.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJ870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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889 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 17, 2012 via mobile

Planned an extended weekend mini vacation with my wife and 10 month old daughter. After the 6 hour drive the check in process was very smooth and the cocktails made settling in that much easier. Target is less then a minute away for items we forgot at home. Every night Robbie the bartender was fast and mixed some great drinks! San was very helpful, by the end of the trip she would great us at our table with a high chair and a smile, she really made the hotel relaxing.

Stayed April 2012
Helpful?
1 Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utrecht, The Netherlands
Level Contributor
116 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed April 16, 2012

Would not go here when coming for blues. Perfect for business trip.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PR_S18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
102 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 12, 2012

We stayed 3 nights at the Embassy and were well impressed with the setup of the hotel. From the first experience at reception the service was very good to the room which was well equipped and very clean. The beds were very comfy and the pull out bed was more than adequate for the children. The all inclusive breakfast was extensive and just about anything you could wish for was on offer. It really set us up for the day and we hardly needed to have a lunch!
The overall location was good ie fairly quiet (apart from the kids on the lower levels who were obviously enjoying themselves) and was only 10 mins from the airport and 15 mins into Beale Street for the bars and clubs

Room Tip: Choose some of the upper levels
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cablegram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, TN
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 10, 2012

The staff and atrium make this a 5 star hotel. Everyone I came in contact with from the breakfast server to the front desk clerks were extremely helpful! Even mailing a left stuffed animal back to us! On other amenities, the pool is small, but well maintained. The rooms could use a little TLC, but we decent in size and extras. The atrium is very relaxing and entertaining for children. The evening snack was more than I expected and the menu seems to change nightly. The breakfast was on par for embassy suites. Would definitely stay here again!

Room Tip: Seemed to be only adults on 5th floor.
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank matpat9499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 7, 2012

The Front Desk staff at this hotel go above and beyond to ensure a pleasurable experience. Nikki, Gavin, Tosha (houskeeping) were professional and provided excellent customer service. I selected this hotel because of the ratings on TripAdvisor and would stay here again.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, South Carolina
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 28, 2012

A little pricey but then all Embassy Suites are. Very friendly and helpful staff. Typical Embassy Suites in a nice location. Great free breakfast and happy hour that includes snacks. Suites are big enough so you can work and even hold small meetings comfortably up to about 5 or 6 people. Grisante's restaurant, a decent chain, in the front corner for Italian food. You can live, eat, and conduct business for days without leaving if you wish. But the ambience is also nice enough for a couple's stay, too.

Room Tip: I like the ground floor so you can walk in and out of your room directly into the open center space...
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve54245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Memphis

Property: Embassy Suites by Hilton Memphis
Address: 1022 Shady Grove Rd S, Memphis, TN 38120-4119
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 136 Hotels in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Memphis 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites

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