This was my first time booking at an Embassy Suites. I have always thought that it would be a step above the other places that I have stayed; however, I was wrong. Not everything was bad about this hotel but it definitely was not better than many of the Hampton, Baymont, Comfort, and Drury hotels that I normally stay at. Upon arrival, the property looked nice. I walked into the lobby and the guest service employees were nice and fast at check in. The atrium is filled with waterfalls and had a nice feel to it. We were given our room on the 3rd floor. To get to the room, we had to navigate the maze of rooms only to find out that ours was not close to the elevators. We entered the room to find a dated looking couch and chair. The room smelled fine upon first walking in. The carpet in the living room area had multiple old stains. We immediately went to the bedroom. The bed was nicely made and the room looked fine, until we pulled back the comforter. Upon pulling it back to check the sheets, there was an orange stain (like Cheetos) on the underneath of the comforter. Upon pulling the entire comforter off, there was a brown stain, make-up stains, as well as some black stains. We called the front desk and they were very attentive to our needs and rushed a new comforter up with no problems. The bedroom area included a nice tv and sink area. The windows were cloudy in-between the glass panes to the point that it was difficult to look out of them. Back to the living room area, we noticed a nice tv and desk, but the couch and chair were worn and dated. The couch had a flat springy feel to the cushions. There was a coffee maker, fridge, and microwave in the area between the two rooms. Apparently someone in the past dropped a glass on the hardwood floor of the mini bar area in the room. When my wife walked from one room to the other, her foot was cut by an errant piece of glass. We went down and checked out the indoor swimming pool, and there were approximately 40 teenagers and children crammed into that area. A uniformed guard was assigned to the area the entire evening and night watching the pool and he told us that they are always busy on the weekends because groups come and have parties. It appeared to me that locals come here and rent a room just to have everyone they know come and swim. The noise from the atrium could be heard in the living room of the room clearly, to the point that it was difficult to watch the tv. The bedroom itself, once the door was closed, was quiet enough to get some sleep. The bed was comfortable for the most part. I did sleep well but I did notice that the mattress is starting to sag in the middle. As I had a weekend meeting to be at by 7:30 in the morning, I did not eat breakfast. They do not start breakfast on the weekends until 7:30 which I found to be odd. When I came back from the meeting, it appeared that the breakfast area was still open and very busy. It looked good and people seemed to be enjoying the breakfast. I also took another look into the pool area, and the pool door had a sign stating it was closed for cleaning (the water looked VERY yellow). I also did not try out the WiFi as it costs $9.95 for 24-hr. use (above the price of the room).
All in all I would not pay full price to stay at an Embassy Suites again. Most other places I stay at are in much better condition than this place and at a much lower price.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Expedia, Hotels.com, Priceline, Orbitz, Cancelon, Hotwire, HotelQuickly and getaroom.com so you can book your Embassy Suites by Hilton Memphis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Memphis Hotel Memphis
- Memphis Embassy Suites