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Comfort Inn Downtown
Ranked #10 of 136 Hotels in Memphis
Certificate of Excellence
Minneapolis, MN
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Good deal”
3 of 5 bubbles Reviewed October 12, 2012

We stayed at the Comfort Inn for two nights. The hotel was easy to find from the interstate and close to Beale street. The underground parking was very convenient, but our room key (and access to the garage was deactivated after our first night. They quickly remedied the problem though. The room was very basic and the bathroom was very dated, but everything was clean. There is not an ice machine on every floor, but there was one the floor below. We didn't end up eating breakfast there, only because it we had other plans. the front desk was helpful in directing us to the trolley, and I appreciate the fact that there is a security guard in the lobby. The only issue we had was that the first night was charged to the card we held the room with, but this wasn't communicated to us at check in. it was fine, and the charge was reversed upon checkout (i think, it wasn't there a few days later), but i really would have appreciated a heads up on the billing, it was very confusing. This is not the best hotel we've stayed in, but it is clean and adequate.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank smarties79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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873 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
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London
Level Contributor
149 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 bubbles Reviewed October 8, 2012

I'm afraid this hotel didn't live up to the billing or some of the reviews.
Let's start with the good - good location and the underground parking is good and cheap. And that's about it.
Hotel is not very clean and smells. Security is clearly an issue as well. Our bedroom door had two additional locks and two door ajar protectors. The cleaning storage room opposite also had additional reinforcement.
The staff were not particularly friendly or helpful, apart from the breakfast team. We were a little late checking out and the girl on the desk said she wouldn't charge us, but there it is on our credit card bill!
Quite a bit of noise late on the Saturday night as well. I guess some had had too much cheer in Beale Street.
Breakfast was fine, exactly what you would expect. We didn't use the roof top swimming pool as it was a bit rainy and in the small fitness room half of the equipment was out of order.
It really spoilt my wife's stay in Memphis.

Room Tip: Don't stay there!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank janeandallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MemphisMemphis_TN, General Manager at Comfort Inn Downtown, responded to this review, October 10, 2012
Thank you for staying with recently. Your feedback is vital to our success.
Our staff makes every effort to make sure that our facility is fresh and clean. I apologize for any shortcomings in that area. We have reviewed our performance and procedures with our housekeeping and and maintenance staff.
Security is a critical area and we want everyone to feel safe and sound. Our locking devices provide privacy and security and our guests appreciate that feature.
Beale St the home of the Blues is quite close to the hotel and many guests enjoy an evening there. We apologize for any noisy late comers . Our security officers attempt to oversee any disturbance.
Thank you for identifying an out of service treadmill. It is scheduled to be repaired on 10/11/12. The other treadmill, recumbant bike, elliptical, and multigym seem to be operating properly.
I have complimented our breakfast staff on a job weel done. Our rooftop pool is always a favorite. I am sorry the rainy weather did not allow you to use the pool area and enjoy the beautiful river view.
Thanks again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 6, 2012

Good breakfast included, comfortable room, quiet, nice view over river. Old electric trolley cars run 1 block from hotel and service part of downtown. Not as flashy as nearby Marriott (see my review) but MUCH better value. Really need to improve work-out room. It is a small room, 2 treadmills, one not working, one bike, one squeaky elliptical, small weight machine, TV failing. All I really need is a good elliptical and TV. Breakfast was continental plus hot items including waffles, scrambled eggs and bacon/sausage, biscuits and gravy. Really quite adequate. I will look at other nearby hotels for better work-out room, but if I can't find any, I will definitely return to this hotel.

Room Tip: West-side over-looking river is nice but also over-looks active train tracks.
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  • Stayed October 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TheTravelingWuppys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed September 30, 2012

A good hotel which is well located near Main Street. You can walk to Beale Street in 10 -15 minutes or hop on the trolley (cost one dollar). We had a nice room on the top (15th) floor. Friendly staff, good buffet breakfast, and our room had everything we needed for a comfortable stay. A big comfortable bed - very high though which was funny watching my partner try to climb into it! If you need a short spell of relaxation you must visit the rooftop pool which is also a great spot for taking photos of the river and surrounding area.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PJLetsRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 27, 2012

The location of this hotel is great- just one street back from the main street trolley line. The room was very clean and comfortable. The beds were comfy. They put on a big spread for breakfast and have plenty of tables. A nice touch is the lounge in the lobby where there is hot tea/coffee, lemonade and biscuits in the afternoon, a great treat after a long day out. I was so happy to finally stay at a hotel where the in room safes actually worked! The staff here work very hard to ensure your needs are met and they helped us book our tours- thanks so much. I would definitely stay here again!!!

Room Tip: Any room with a river view- a beautiful site day and night
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  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
Thank RBL27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

This Comfort Inn on Front St in downtown Memphis is terrific. Its location is across from the monrail which goes to Mud Park and the parking here($8.00) is underground and so easily accessible to the hotel, simply by elevator. Hotel staff can be observed continually cleaning and vacuuming and attempting to get guests whatever they might need. Breakfast is casual and average and there is internet use, though limited as well as a gym and a pool on the 9th floor. Our room had a partial view of the Mississippi River. Walking all over downtown as well as the trolleys one block away, made us feel as if we were really a part of downtown Memphis. One woman, in particular named Tasha King, who worked at the front desk went above and beyond in her attempts to accommodate guests. In every way, Ms. King was the exceptional professional with a pleasant demeanor and a genuinely caring nature. This Comfort Inn is well priced, too, but, most importantly, here is where you will find an excellent home base for a visit to downtown Memphis!!!

Room Tip: Ask for a high floor with a river view
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 594traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
83 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed September 20, 2012

This was an especially nice Comfort Inn. A great river view..a great TV, internet connection,etc. It is located one block frim the main street and the tram. Staff was extreemly nice...deserves gold rateing for sure.
Parking underneath.

Room Tip: ask for a river view...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dutchgirl57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Downtown

Property: Comfort Inn Downtown
Address: 100 N Front St, Memphis, TN 38103-2117
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Memphis
#16 Family Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
High rise w/outdoor rooftop pool, covered parking, fitness centre - Downtown overlooking Mississippi River ... more   less 
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Also Known As:
Comfort Inn Downtown Hotel Memphis
Comfort Inn Memphis
Memphis Comfort Inn

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