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“Good value for the money”

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Four Points by Sheraton Memphis East
Ranked #46 of 139 Hotels in Memphis
Reviewed November 19, 2012

Hotel is clean and comfortable and the fitness room is surprisingly good. Location is good too, although the roads surrounding the hotel are a little awkward to navigate. the other minus is that the beds in our room were double, not queen, but the wi-fi works great. I had stayed here three years ago before it was a Sheraton Four Points and was disappointed that they charge for the breakfast now ($5 for continental and $10for hot breakfast). My advice would be to skip their breakfast and head to the Panera across the street.

  • Stayed: November 2012, traveled with family
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Thank swhchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentHanna, Manager at Four Points by Sheraton Memphis East, responded to this reviewResponded December 17, 2012

We appreciate your taking the time to share your experience with us, Swhchurch! We’re also always glad to have one of our guests from our days as Park Place Hotel return to stay with us. Having been with us both before and after, it means a lot that you still feel we are worth your time and money, even if we do charge for breakfast now. We do hope that all of our guests feel the way you do – that our clean comfortable rooms, full sized fitness center, great free wi-fi, and good location in East Memphis make up for the slightly awkward positioning of the hotel on Poplar Ave. Thanks again for the review. We hope to see you again soon!

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221 - 227 of 278 reviews

Reviewed November 17, 2012

Stayed here for one night and was very impressed for the amount we paid. The room was large, clean and quiet. The hotel was in very good condition compared to others we've stayed in nearby. There is plenty of parking and a shopping centre close by with Target, restaurants etc. Breakfast was $10 (or $7 for continental option), nothing special but perfectly adequate. Would very happily stay again.

  • Stayed: November 2012, traveled as a couple
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Thank pukeko1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentHanna, Manager at Four Points by Sheraton Memphis East, responded to this reviewResponded December 16, 2012

Thanks, Pukeko1! We're delighted you'd choose to stay with us again. Our staff does take pride in keeping our property clean and in good repair. And, even though we are located at the junction of two of the city's main arteries (Poplar Ave and Interstate 240), we do think with the abundance of shopping and eating establishments in the immediate area that our location is hard to beat. I am sorry, though, that our breakfast experience while you were here failed to impress. Our Signature Full American Breakfast with cooked to order omelets, muffin tops, and breakfast pies is usually a winner. And we tend to get great compliments about our breakfast wait-staff. We will definitely try harder next time you're in town!

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Reviewed November 14, 2012

We've stayed in a few Four Point hotels...this one was not the best but was fine. Clean and modern furnishings. Good bed and bedding. The front desk clerk was super nice.
Good nights sleep- we did keep the fan on due to street noise.
Looked like there were plenty of restaurants in area. Hotel & parking lot was challenging to find- enter from a one way street so be careful!
Small bathroom-

  • Stayed: November 2012, traveled with family
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Thank dlj5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentHanna, Manager at Four Points by Sheraton Memphis East, responded to this reviewResponded December 16, 2012

Hi, Dlg5! Although we weren't the best Four Points you've stayed in, I am glad you found us clean, modern, "super nice," and a place to get a good night's sleep! I am sorry about the road noise, but it's good to hear the white noise from the fan was able to drown it out. If you wouldn't mind, though, please contact me privately (cortney.owens@fourpointsmemphiseast.com) and let me know what room you stayed in. Our most common feedback about our proximity to the interstate and busy Poplar Ave is that there is a surprising lack of road noise. So, it would be a great benefit to us to know which areas of the hotel are most and least affected by the ambient sounds. I really hope we will get to host you again, Dlg. Thanks for taking the time to review!

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Reviewed November 14, 2012

Hi, I used to stay at the Four Points almost on a weekly basis until they nixed the points and cash availability, as a platinum member who has stayed in a lot of SPG properties I bring out the following points

PROS
The rooms are comparable in size to the Four Points brand

The rooms are always neat and clean and there is a empty refrigerator in every room

The staff is extremely friendly and helpful

CONS
Tough to get to with a car and impossible by foot (not their fault)

Very small lobby and no bar to socialize

I would highly recommend this hotel for anybody coming into town with a car who wants a nice clean quiet hotel, however if you like to socialize or catch a drink before you go to sleep, you can stay at the Hilton or the DoubleTree down the road for almost the same price

  • Stayed: September 2012, traveled on business
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Thank Freakinflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentHanna, Manager at Four Points by Sheraton Memphis East, responded to this reviewResponded December 14, 2012

Hi, Freakinflyer! Thanks for the insider’s perspective on our hotel. Our Platinum Starwood Preferred Guests like you are our backbone, so we always appreciate hearing what you have to say. I’m sorry we’ve been missing you recently, though. Yes, the Cash and Points option has been less frequently available lately, as have some other of our discounts, due to our running full or close to it so often in recent months. But we hope to see you again soon as the C&P option is still available during certain periods. For instance, at the time of the this writing, it is available tonight and for many of the nights over the next 30 days. Thanks also for the recommendation about a car. We do encourage our guests that the best way to get around in this area of town is by car because, even though many eateries and shopping establishments are within walking distance, our proximity to the interstate on-ramps makes getting around by foot less than ideal for those new to the area. We are always happy to give our guests a ride and a pickup in our free hotel shuttle, though! Thanks again, Flyer!

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Reviewed November 4, 2012

This hotel really exceeded our expectations! Extra comfy king bed, very clean, and super nice breakfast staff. Travelled a great deal, but they had the best omlettes I ever had! Don't miss the veggie omlette!
Enjoyable stay. A bit tricky to get into their parking lot from the road, but you will figure it out.
Will return when we come back to Memphis!

  • Stayed: October 2012, traveled as a couple
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Thank panpanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentHanna, Manager at Four Points by Sheraton Memphis East, responded to this reviewResponded December 3, 2012

I am delighted that we were able to exceed you expectations for this trip!! We do feel that the bed is the centerpiece of the room. I will definitely share your feedback with the breakfast staff, especially our omelet cooks. And I am also glad that you are now among the ranks of happy guests who have confidently “figured out” the way Poplar Ave runs here between the two shopping centers and the interstate. Thanks, Panpanda, for writing! We hope to see you again soon!

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Reviewed October 10, 2012

I enjoyed staying at the hotel , it was very peaceful and relaxing during my stay. The breakfast buffet was the bomb .The breakfast chef Ms.Neraka did a excellent job on the food, and waitress Ms. Jackie was very nice. Excellent service overall. Excellent hotel

  • Stayed: September 2012, traveled on business
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Thank steven j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentHanna, Manager at Four Points by Sheraton Memphis East, responded to this reviewResponded October 18, 2012

Thanks, Steven!

I will definitely let Neraka and Ms. Jackie know what an excellent job they did with breakfast during your stay.. We all thrive on feedback, and I am sure they will be thrilled to hear yours. I hope you are able to return and enjoy another peaceful and relaxing stay with us on your next visit to Memphis! Thanks again for writing!

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Reviewed October 9, 2012

We stayed here for a couple of nights and found it to be perfect for our needs. The room was clean and up to date, and the bathroom was nice but a little on the small side. Room for two if one of you is actually in the shower/bath, but only really room for one by the vanity.
There was a fridge in the room which was convenient.
The lobby is modern and the staff were very polite. We even used the shuttle bus service which goes to a 3 mile radius, and the driver was very helpful too.
One word or warning, the entrance to the hotel is on a busy road, and the entrance is a bit odd, so just be aware of that as you approach the hotel.

Room Tip: The ice maker is near the elevator, so for a quiet room, you probably want to request to be away fro...
See more room tips
  • Stayed: October 2012, traveled with friends
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1  Thank Tara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentHanna, Manager at Four Points by Sheraton Memphis East, responded to this reviewResponded October 17, 2012

Hi esd3104! We really appreciate your taking the time to post your review.

It always makes us happy to hear that what we provided was a good match for your needs. Clean and polite, we think, go a long way towards making a stay all it can be. It's true, our bathrooms are not the largest. But I'm glad you found them adequate and well-appointed. And, yes. The traffic on Poplar does move swiftly, especially during rush hours.

We really hope to see you again on your next visit to Memphis. Thanks again!

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Additional Information about Four Points by Sheraton Memphis East

Address: 5877 Poplar Ave, Memphis, TN 38119-3949 (Formerly Park Place Hotel Memphis)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #46 of 139 Hotels in Memphis
Price Range: $105 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Memphis East 3*
Number of rooms: 123
Official Description (provided by the hotel):
Four Points by Sheraton Memphis East hotel is near the business corridor, Beale Street, and Graceland. This Memphis hotel offers a complimentary airport shuttle and free wifi with guest's hotel room. ... more   less 
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Also Known As:
4 Points By Sheraton Memphis East
Four Points By Sheraton Memphis East Hotel Memphis
Park Place Memphis
Memphis Park Place Hotel

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