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“Super-friendly but faded” 3 of 5 bubbles
Review of Staybridge Suites Memphis - Poplar Ave East

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Staybridge Suites Memphis - Poplar Ave East
Ranked #2 of 136 Hotels in Memphis
Certificate of Excellence
Toronto, Canada
Level Contributor
204 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“Super-friendly but faded”
3 of 5 bubbles Reviewed February 11, 2013 via mobile

A rock-bottom weekend rate and outstanding reviews here attracted us to this hotel, our first experience with the Staybridge brand.

First the good news: this hotel's welcome was among the warmest we've received in decades of travel. Damon remembered every detail of my call from the road to book the room, greeted me like an old friend and later popped up to our room to our room when I called to report a minor problem as he was about to head home at the end of his shift. Someone else could have taken care of this but I appreciated the personal touch. Everyone on the staff seems truly committed to customer service. At checkout, the usually routine question about our stay seemed to come from the heart. The desk clerk actually made a note of my suggestions for the hotel gym.

More good news: the hotel is across the highway from a movie theatre, around the corner from a mall and a short drive to good local restaurants (we recommend the Blue Plate for breakfast and Corky's for barbecue).

Now for the downside: while clean, this hotel is a little on the faded side, in an older building that feels a bit cramped by today's standards. Getting the luggage cart into our room was unexpectedly challenging. The mattress was markedly less supportive than the one we slept on at our next stop, Staybridge's sister hotel in Fayetteville, AR. I woke up many times during our two nights in Memphis.

Bottom line: a perfectly acceptable stay with moments of real distinction but we'll look elsewhere on our next trip to Memphis.

Stayed February 2013, traveled as a couple
Helpful?
Thank Gelatifan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, February 12, 2013
Thank you for your comments regarding your stay with us. I am quite disappointed that you were disappointed with your stay. Our hotel isn't the newest in the Staybridge family, but we do our best to make our guests comfortable and feel at home. The nice comments about our staff, and Damon in particular, were nice to see. I'm sure it will mean a lot to them all to have their efforts recognized. I hope you will reconsider your decision not to return. We would love to have you back again. Thank you again for taking your time to write this review. Best regards, Bob Cox, General Manager
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751 reviews from our community

Traveler rating
    498
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Bloomington, Illinois
1 review
5 of 5 bubbles Reviewed February 5, 2013

I stayed at the Memphis Staybridge for four weeks on business. Top-to-bottom, this is a phenomenal place to stay - especially for an extended period of time.

The front desk staff was more than helpful and the cleaning personnel was on top of it everyday! (if you're a slob like me, TIP WELL!!!)

This place is so accomodating that when I realized I had left some clothes (two weeks after leaving!) I called them up, they tracked down my stuff, and had it shipped off. I left a card to pay but I don't think I was even charged.

Absolutely awesome place! LB is the MAN down in the food service area. Good food and drinks on the house every weekday from 5:30 to 7:30 pm. Met a lot of good people down there.

Room Tip: the only negative was that the pool and spa were outside and closed while I was there. Of course it...
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  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, February 6, 2013
It was so great having you with us during your month in Memphis. Thank you for all of the great comments regarding our hotel and our team. L.B. is truely a gem and takes superb care of our guests during the Social. I will make sure he knows that you appreciated his service. Please come back to visit us the next time you find yourself coming our way. Best regards, Bob Cox, General Manager
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Sacramento, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

Every time I am in Memphis I come to Staybridge. The rooms are clean and the staff is extremely friendly.I love the happy hour and the evening cook JB. He is absolutely amazing!!! I normally come by myself and he makes my evenings lovely. He clears your tables, always speaks and smiles, no matter what kind of day it is, he is always smiling. I honestly love coming here.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nikki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, February 1, 2013
It is such a pleasure to hear that you enjoyed your stay again. I'm always open to comments from our guests but to hear such raves about one of our team members such as LB is exceptionlly nice. I hope you will continue to use us as your home away from home whenever you are in Memphis. Thank you for taking your time to write this review of your stay. Best regards, Bob Cox, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed January 18, 2013

We flew in to Memphis in the middle of an ice storm and was looking for a place to stay a couple of nights until the roads cleared . We had 3 adults and got a 2 bed suite which was very roomy. It had pretty much a full kitchen with basic supplies. I had stayed here on weekends before but mid week they provide and evening social on tues, wed & thurs which is basically pretty good snacks and drinks. All of the employees were very very nice except for one in the food service area which I discussed with the manager and he seemed to take my issue seriously. Would definitely stay again!

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank arant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 21, 2013
Thank you for giving us your review of your stay with us. We sincerely appreciate all comments from our guests. I'm happy we were able to help you and your family during the ice storm last week. They are always such a pleasant weather surprise for our area. I distinctly remember our converstation about the food and beverage department and I can assure you that we have taken the appropriate action. Thank you for bringing it to our attention. I hope to see you back whenever life brings you back to Memphis. Best regards, Bob Cox, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conway, Arkansas
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed January 16, 2013 via mobile

This is my business home away from home in Memphis.

I travel to Memphis regularly and have found the Staybridge suites to be an excellent value.

The employees are very helpful and courteous and the hotel is very clean and comfortable.

I highly reccomend the Staybridge suites.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 18, 2013
I don't think we've ever been referred to as "SWEET", but I can certainly get used to that! Thank you for staying with us when you're in Memphis. It's great that you feel like we're your home away from home. That's exactly what we want our guests to feel. Please hurry back. We are excited about having you as a return guest. I really appreciate the nice comments, as does the entire team. It means so much to them to hear these great remarks. Thank you! We look forward to seeing you soon. Best regards, Bob Cox, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pentwater, Michigan
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

Great place to stay and MUCH cheaper than downtown. Easy to get downtown, to Graceland, to museums, etc. Very comfortable bed, nice bathroom, and a kitchen/dining/living room. While we were there, they served complimentary soda, beer, and wine as well as light food in the early evening (T-Th only, I think). Breakfast was good. The only drawback is that it is difficult to find, even with GPS. We called the desk and got directions when we knew we had gone past. The desk personnel are very nice and helpful. We would definitely stay there again.

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MLB90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 7, 2013
Thank you for taking the time to review your stay with us. It's great to hear that everything met your expectations while you were with us. I know we are a bit difficult to find for a first time traveler to the area, but am happy that our desk was able to help you with directions. Now that you know where we are I hope that we will see you often. Thank you again for all of the nice comments. Best regards, Bob Cox, General Manger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SW Mississippi
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

This was a good choice for location in Memphis. We went up for the weekend to see the sights, especially Graceland decorated for Christmas. GPS was correct but getting there after dark was not easy. Hotel is right next door to a Japanese steak house so you might want to save one evening for them. The suite was very nice but the "French doors" between the living room and bed room had huge cracks that let a lot of light through. Not want I wanted to let my wife sleep late and me up early. Breakfast was a bit of a disappointment but we are getting used to that. A "full hot breakfast" was advertised but on one day we had the preformed frozen/microwave omelets which do not count as a hot breakfast to us. All in all it was a very nice hotel but we would probably opt for someplace cheaper and PLAN to purchase breakfast out or pay a bit more and actually get a real breakfast.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Papa_Doc_60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 2, 2013
Thank you so much for taking the time to give us your feedback on your stay. We appreciate all of the comments from our guests so that we know what we do well and where we can improve. I will look into the situation with the french doors. I believe I know what the problem is and perhaps we will be able to make some changes. The omelettes can seem somewhat prefab, but, this is what is directed by Intercontinental Hotels to be served. I will be happy to forward your comments along to them and see if they will consider an alternative. Thank you again for staying with us and for sharing your comments. Please come visit us again. Best regards, Bob Cox, General Manager.
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Additional Information about Staybridge Suites Memphis - Poplar Ave East

Property: Staybridge Suites Memphis - Poplar Ave East
Address: 1070 Ridge Lake Blvd., Memphis, TN 38120 (Formerly Hawthorn Suites)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Memphis
#1 Family Hotel in Memphis
#6 Romantic Hotel in Memphis
#8 Best Value Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Memphis - Poplar Ave East 3*
Number of rooms: 114
Official Description (provided by the hotel):
Welcome to East Memphis's finest all suite hotel! Our 100% smoke free Staybridge Suites takes pride in our great service and convenient location! Just a short drive from the airport, downtown Memphis, FedEx Forum, Beale Street, Graceland, University of Memphis, Rhodes College, Christian Brothers College and all Memphis attractions. We are conveniently situated off Poplar Avenue and I-240 in the heart of East Memphis business corridor. Our location provides easy access to all major highways including I-240, I-40 and I-55. Within minutes of the hotel you can enjoy a wide variety of restaurants, shopping and entertainment options. Our primary goal is to make you comfortable, and we start with 114 tastefully designed suites and guestrooms. Each suite is complete with a coffee maker, hair dryer, iron/ironing board, two telephones with two lines, pullout sofa sleeper and two televisions with cable. We offer wireless high-speed Internet access in all guestrooms and meeting rooms. Start your day with our complimentary deluxe hot breakfast buffet and relax with our Tuesday-Thursday evening Social and enjoy a complimentary beer or glass of wine. Work off the stress of a busy day in our exercise room, seasonal outdoor swimming pool or hot tub. Your pet is welcome to join you for a nominal non-refundable fee. Business and airport shuttle service are provided free of charge, daily from 7AM-10PM. All this, plus earn points or miles with Priority Club. ... more   less 
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Also Known As:
Staybridge Suites Memphis - Poplar Ave East Hotel Memphis
Memphis Staybridge Suites

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