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“pick a staybridge suites hotel when possible” 5 of 5 bubbles
Review of Staybridge Suites Memphis - Poplar Ave East

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Staybridge Suites Memphis - Poplar Ave East
Ranked #2 of 136 Hotels in Memphis
Certificate of Excellence
metairie.la
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“pick a staybridge suites hotel when possible”
5 of 5 bubbles Reviewed October 24, 2012

recently i stayed in the poplar ave staybridge suites in memphis, tn . it is in a nice area convenient to lots of restaurants and shopping. very clean , roomy and nicely decorated. great breakfast also! stayed in hot springs , arkansas also and on a thursday night and we had chicken fajitas. salad, chips and salsa for what they refer to as hor doerves. oh and all the beer , wine and soft drinks included . we had a really nice 2 bedroom suite we shared with another couple . it was perfect !

Room Tip: book the 2 bedroom suite to share with another couple and save some $$
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  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank pbsmetairie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, October 29, 2012
We are so happy that you found Staybridge Suites and are happy with what we provide. It's always great to hear about your good stay with us, but to hear that you had as good a time at the next Staybridge is just icing on the cake. Thank you for staying with us in Memphis, and please come back to see us the next time you are in our city. Best regards, Bob Cox, General Manager
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751 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 14, 2012

The room was more than I expected. Only one thing. Get some garbage disposal cleaners and use one after each guest leaves. It makes the room stink for a while. The disposal cleaners will take care of this small problem. The breakfast was great hot and fresh no powder eggs they were real !!!

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank staci s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, October 15, 2012
Thank you for staying with us on your last visit to Memphis. We certainly hope it won't be your last, and we'd love to have you join us again the next time around. I appreciate the suggestion about the disposals and we will be sure to try this out. I look forward to seeing you again soon. Thank you for reviewing your stay with us. Best regards, Bob Cox, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic City, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 12, 2012

All I can say is EXCELLENT!!! Room was wonderful; staff was very nice; breakfast was delish. Great stay, would recommend to anyone who needs a hotel. Thank you for making our trip to Memphis comfortable with regards to accomodations. No odors, no grime - very clean.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank G F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, October 15, 2012
We're happy you and your family enjoyed your time with us. It's always great to hear that our guest's had a great time in Memphis. Thank you for taking the time to write this review of our hotel. Please come back to visit us again whenever you are in our area. Best regards, Bob Cox, General Manager
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Sydney, Australia
Level Contributor
75 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed October 11, 2012

Nice safe area, plenty of restaurants nearby. The room was clean but a little tired. The sealant around the bath was coming away and there was a dark stain near the plug hole. The rooms are small, we were in a 1 bedroom suites. In the bedroom you had to edge around the end of the king bed, not a lot of luggage space. Nice plentiful breakfast.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Andona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, October 15, 2012
Thank you for your review of our hotel. I regret that you weren't 100% satisfied with your stay. We always try to catch these items that need to be taken care of in our rooms before our guests arrive. Unfortunately, there is not much that can be done about the size of our rooms, but I do appreciate the comments. If you would be so kind as to drop me an email to let me know what room you were in, we will be happy to double check and make sure that our maintenance and housekeeping departments have taken care of the issues you mentioned. Please email me at sbsmemphis@generationcompanies.com. Thank you for taking the time to write your review, and I hope you had a safe return home to Australia. Please come visit us again when you are in the US. Best regards, Bob Cox, General Manager
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London, United Kingdom
Level Contributor
480 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 409 helpful votes
5 of 5 bubbles Reviewed October 2, 2012

Situated on Ridge Lake Blvd, the Staybridge Suites offer truly excellent value accommodation, the perfect place to stay for holiday visitors and business travellers alike. The suites have everything provided; each suite has a comfortable lounge with TV/internet, a kitchenette with large fridge freezer, cooker hob, microwave, toaster and cupboards full of plates, cups and glasses. The bedroom is a good size with a large double bed with crisp white linen and a choice of comfort pillows, a wardrobe, drawers, wash basin and TV plus a separate bath/shower/toilet. A tasty hot breakfast buffet is included in the lounge with a good selection of favourite breakfast dishes. Also included every weekday evening in the lounge is a welcome to all residents with wine, beer plus a delicious hot buffet with salads. Reception staff are extremely friendly and helpful for all administration requirements, information and directions plus the offer of the hotel’s transport to local destinations. Next to the reception is a larder for drink and food snacks plus small travel items and along the corridor is an internet room. For keeping fit there is a modern gym full of the latest equipment and outside a swimming pool with jacuzzi. Parking is free on the frontage. The Staybridge Suites are absolutely perfect for either an overnight stay or a longer visit to Memphis. Recommended.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank charles s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, October 5, 2012
It was our pleasure having you stay with us while visiting the U.S. I am pleased your stay was enjoyable and that we were able to fulfill all of your needs and wishes. I hope you enjoyed your time in the States and hope you will return in the future for another visit with us. Thank you for your kind words and for taking the time to review your stay with our hotel. Best regards, Bob Cox, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagrange, Ga
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 28, 2012

I booked a room for my great aunt and uncle for their pull over on a trip to Branson, Missouri. Upon arriving she was greeted by the front desk representative Penelope. Penelope held her self in the utmost posture and spoke with knowledge of the hotel as well as the surrounding areas that would be beneficial to them. She took her time. She went above the call to print out a map and highlight their steps. I know it is hard to please my great aunt and uncle... somehow Penelope seemed to be the highlight of their stay. It really does make a difference in how the staff is...

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rodney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, October 1, 2012
It is great to hear that Penelope was such a shining star with your Aunt and Uncle. She is one of the most customer oriented team members I've ever had the pleasure of working with and it's nice to hear others feel the same. I hope your family had a great time with us and in Branson as well. Please keep us in mind if you ever need lodging in Memphis in the future. We'd love to have you join us. Thank you for taking the time to review your family's stay with us.
Best regards, Bob Cox, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Dakota
Level Contributor
159 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 bubbles Reviewed September 11, 2012

After a negative experience at another hotel, we moved to the Staybridge, staying six weeks for business -- and could kick ourselves for not selecting Staybridge first. Our experience here was outstanding: friendly and helpful staff; very sweet and accommodating housekeepers; excellent room (kitchenette with d/w, microwave, 2 burners, large fridge, cabinets, cookware; separate K bedroom; two flatscreens; ample bathroom space (sink area separated from shower/toilet; large closet); plenty of light from windows that opened; nice living and work space; sufficient a/c; and it was very clean and super quiet).

The location is perfect for traveling into Memphis or doing business in Germantown. It's situated in a business/hotel park, with easy access to the highway, within walking distance to shopping and eateries, and just a short drive to both upscale and everyday restaurants and shops. Forty-five minutes to Tunica. During our stay, guests appeared to be short- and long-term business folks and tourists, as well as some sports, education, and reunion groups.

The breakfast was satisfactory, with changing hot foods (eggs, sausage, bacon, hash, pancakes), very good fresh fruit, cereals, make-yourself waffles, pre-wrapped pastries, oats, bread, bagels, yogurt, juice, coffee, milk. The evening social (M-Th) was a surprise, with a light entree (such as pizza, quesadillas, spaghetti), a side (often salad), beer, wine, pop. Attendants, both morning and evening, were pleasant. The dining area offered many tables, was generally kept clean, and featured a fireplace, several tv's, newspapers, local info.

The front desk area was simple but efficient. There's a little area to the side for purchasing snacks and sundries. The pool area was lovely and kept up well and the workout room was amply-sized with mirrors and newer equipment. There was at least one large meeting/gathering room. The laundry was great; six washers, six dryers, all free for guests. I liked the safe set-up of these amenities, spaced on the first floor within reasonable proximity of the front desk. Central elevators were quick.

Being subject to various guests at all times, no hotel can be perfect. Some glitches included a mix-up in our weekly housekeeping (which was remedied with a smile); really watery oats as well as sausage gravy (sacrilege!); some less-than-stellar attention to spills at the breakfast area. Parking was a bit odd (hotel-side spots were filled quickly, the overflow lot felt somewhat secluded) but it was perfectly acceptable to park in the well-lit lot of the adjacent restaurant. These items were no big deal and I could not see dinging off for them.

To the GM and Staff: After six weeks of observing your operations, it's obvious that your hotel has a set schedule for making sure that daily/weekly/monthly upkeep is completed promptly and that courtesy, cleanliness, and attention to the guest experience are the focal points. Thank you for making our six weeks so comfortable. Keep up the great work.

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank goseedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, September 13, 2012
We all sincerely appreciate the great review you have given our hotel and team. We're so glad that you found the Staybridge Suites and we hope we have converted you to a long time guest of Staybridges worldwide. Your comments are helpful in letting us know what we need to do to improve and we will take your comments and suggestions to formulate an action plan. Thank you for taking your time to review your stay with us. We hope to see you back in Memphis soon. Best regards, Bob Cox, General Manager
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Additional Information about Staybridge Suites Memphis - Poplar Ave East

Property: Staybridge Suites Memphis - Poplar Ave East
Address: 1070 Ridge Lake Blvd., Memphis, TN 38120 (Formerly Hawthorn Suites)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Memphis
#1 Family Hotel in Memphis
#6 Romantic Hotel in Memphis
#8 Best Value Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Memphis - Poplar Ave East 3*
Number of rooms: 114
Official Description (provided by the hotel):
Welcome to East Memphis's finest all suite hotel! Our 100% smoke free Staybridge Suites takes pride in our great service and convenient location! Just a short drive from the airport, downtown Memphis, FedEx Forum, Beale Street, Graceland, University of Memphis, Rhodes College, Christian Brothers College and all Memphis attractions. We are conveniently situated off Poplar Avenue and I-240 in the heart of East Memphis business corridor. Our location provides easy access to all major highways including I-240, I-40 and I-55. Within minutes of the hotel you can enjoy a wide variety of restaurants, shopping and entertainment options. Our primary goal is to make you comfortable, and we start with 114 tastefully designed suites and guestrooms. Each suite is complete with a coffee maker, hair dryer, iron/ironing board, two telephones with two lines, pullout sofa sleeper and two televisions with cable. We offer wireless high-speed Internet access in all guestrooms and meeting rooms. Start your day with our complimentary deluxe hot breakfast buffet and relax with our Tuesday-Thursday evening Social and enjoy a complimentary beer or glass of wine. Work off the stress of a busy day in our exercise room, seasonal outdoor swimming pool or hot tub. Your pet is welcome to join you for a nominal non-refundable fee. Business and airport shuttle service are provided free of charge, daily from 7AM-10PM. All this, plus earn points or miles with Priority Club. ... more   less 
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Also Known As:
Staybridge Suites Memphis - Poplar Ave East Hotel Memphis
Memphis Staybridge Suites

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