We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a bad hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
SpringHill Suites Memphis East/Galleria
Ranked #34 of 136 Hotels in Memphis
Lansing, Kansas
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not a bad hotel”
Reviewed March 29, 2014

They were working on the looking granite when we arrived and I thought oh boy...a bunch of noise. That was certainly not the case. The staff were extremely friendly, the rooms were very clean, the hotel is a little small but it met the needs of my family while we were on Spring break. I wish they would have 2 TV's in the room but it was very clean so I can't complain

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grace O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, April 1, 2014
Dear Grace O,
Thank you for sharing your experience with us. We are glad to hear that you enjoyed a clean room and our friendly staff. Please come back and stay with the SpringHill Suites Memphis East Galleria again soon.

Warm thanks,
Tonya M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

259 reviews from our community

Traveler rating
    121
    74
    34
    19
    11
See reviews for
94
31
9
81
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Little Rock, Arkansas
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 26, 2014 via mobile

I stayed here one night for business a few weeks ago. The property has been recently renovated. My room was in great condition, but the a/c could have cooled the room a little better. The staff was very friendly, especially the housekeepers. A good stay overall.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T0urbill0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, April 1, 2014
Dear T0urbill0n,
Thank you for reviewing the SpringHill Suites Memphis East Galleria. I'm glad to hear you enjoyed a clean room and friendly staff. We hope to see you again soon.

Warm thanks,
Tonya M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 8, 2014

Beautiful hotel..the room was gorgeous and spacious. Definitely coming back. I came for one night but I will be back and bring my boys next time. I did not eat breakfast but the staff was excellent. A great hidden treasure in Memphis.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keetat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, March 14, 2014
Dear Keetat,
Thank you for your kind review of the SpringHill Suites Memphis East Galleria. I'm glad to hear that you thoroughly enjoyed your stay with us. We look forward to your return.

Warm thanks,
Tonya M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helena, Arkansas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 8, 2014

I loved this hotel!! The General Manager was very friendly and went out of her way to make us feel comfortable!! We stay at hotels often and the breakfast was the best so far!!! Great job SpringHill Suites Memphis East/Galleria!! I wish other hotels would follow your example of real customer service!!

Room Tip: Great location! Great breakfast! Comfortable rooms!! Great staff!!
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, March 11, 2014
Dear Trina B,
Thank you so much for letting others know about the wonderful experience you had at our SpringHill Suites Memphis East Galleria! We pride ourselves on providing our guests with exceptional service. I'm glad to know that we did just that. We look forward to another visit!

Kind thanks,
Tonya M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Springs, Florida
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 25, 2014 via mobile

There are many nice things about this hotel but the feature that stands out most is the staff. When learning that we were in town for a funeral, Tanya, the general manager, offered to bring cookies to our room while we were waiting for visitation to begin. The housekeeping staff was very thorough and at check in, the front desk associate was very flexible and considerate of our needs. Such southern hospitality isn't the norm everywhere. Thank you!

Stayed February 2014
Helpful?
Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, February 27, 2014
Dear Rebecca G,
Thank you for your kind words about our staff. We appreciate you taking the time to share your story with others, especially during this difficult time. I will be sure to share your review with my entire staff as it will mean a lot to them. I hope that if you find yourself back in town, you will once again return to the SpringHill Suites Memphis East Galleria.

Kind thanks,
Tonya M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviewed February 14, 2014

The staff of this hotel was impressive, even to me, a 50-something Southerner who grew up in this culture. Let me give you 2 examples that immediately come to mind ....

Jasmine greeted me with a nod and friendly smile from behind the front desk, as she calmly answered questions to the caller on the phone tucked under her chin. She steadily recorded notes about the caller's need for a group of rooms at a future date. She asked the caller questions about his exact needs and the suitability of certain rooms at SpringHill, and she never seemed rushed with the caller as she grinned reassuringly to me. I was not in a hurry, and she seemed highly proficient in her skilled handling of the prospective guest. (I later found out she's only been there 3 months!) At my turn, she took the same calm, courteous approach for meeting my needs, and when I apologized for not having my Rewards # -- I'd call it down later -- she calmly turned to the computer, saying, "Oh no, I can look it up for you right here...." See? She never rushed, and she was eager to assist in any way to make my check-in process go smoothly and conveniently for me. That was one less thing for me to worry about during my stay, thanks to her willingness to go a bit of an extra distance -- despite her workload managing the front desk alone.

In the second example, I overheard Mary, the breakfast setup staff member, talking to a morning guest. "Is this coffee freshly brewed? he asked. Hands full carrying something else, Mary honestly replied, "No, but I have more brewing in the back that I'll be bringing out in a few minutes." "That's ok," he said as he turned away. "I can't wait on it, this morning, but thanks." And, without missing a beat, and pausing only a moment in her footsteps toward the kitchen, she cordially offered, "You don't really have to wait for the whole pot to finish. I'll be happy to get you a cup right now and bring it out to you." Now, you know, anyone who has been setting up breakfast for about 100+ guests should be pretty swamped with things to attend to, but Mary, well, she just knew the value of a cup of coffee to this guest.

I found everything else excellent or very good, but the staff -- impeccable in their attitude to make your stay perfect. Kudos!

C.Harp, Feb, 2014

Room Tip: I loved my room on the first floor -- right around the corner from the front desk. No elevator nois...
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CGHarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, February 18, 2014
Dear CGHarp,
Thank you for your kind review of the SpringHill Suites Memphis East Galleria. I'm so glad to hear that my amazing staff was helpful and friendly. I appreciate you letting me know about their dedication, and will pass along your comments to Jasmine and Mary. Please come back and see us again soon.

Kind thanks,
Tonya M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonesboro, Arkansas
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed February 6, 2014 via mobile

I have stayed in this hotel several times over the years. This hotel has been updated and looks very nice. The rooms are clean and beds are comfortable. The sink area is very small but is separate from the bathroom which is decent size. This hotel has indoor pool and hot tub. The hot tub however was not hot. The staff was very friendly!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allstarbaseballmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, February 10, 2014
Dear Allstarbaseballmom,
We appreciate your feedback. I'm glad you found our beds comfortable and staff friendly. Please come back and see us soon!

Regards,
Tonya M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Memphis
0.1 mi away
Fairfield Inn & Suites Memphis East/Galleria
0.1 mi away
Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
1.1 mi away
Hyatt Place Memphis/Wolfchase Galleria
Show Prices
Show Prices
Show Prices
0.8 mi away
Hampton Inn and Suites Memphis - Wolfchase Galleria
0.1 mi away
La Quinta Inn & Suites Memphis Wolfchase
1.4 mi away
Hilton Garden Inn Memphis/Wolfchase Galleria
Show Prices
Show Prices
Show Prices

Been to SpringHill Suites Memphis East/Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SpringHill Suites Memphis East/Galleria

Property: SpringHill Suites Memphis East/Galleria
Address: 2800 New Brunswick Rd, Memphis, TN 38133-4142
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Memphis East/Galleria 3*
Number of rooms: 79
Official Description (provided by the hotel):
Our hotel in East Memphis, TN is located next to the Wolfchase Galleria Mall, Exit 18 off I-40. We are a short drive from Honeywell, FedEx Headquarters, Graceland, Beale Street, Mud Island, Memphis Brooks Museum of Art, Sun Studio, FedEx Forum & the University of Memphis. Our spacious rooms include free Wi-Fi, a pantry with mini-fridge, coffee maker, and a microwave for your convenience. Start the day with our free hot breakfast buffet and end the day in our heated indoor pool and whirlpool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, Hotwire, Marriott, Priceline, Cancelon, TripOnline SA, Cheap Tickets, HotelQuickly and Hotel.de so you can book your SpringHill Suites Memphis East/Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing