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“Excellent accomodations”

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SpringHill Suites Memphis East/Galleria
Ranked #33 of 136 Hotels in Memphis
Goodlettsville, Tennessee
Level Contributor
66 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Excellent accomodations”
Reviewed November 20, 2013

On a business trip I stayed 2 nights at this hotel. Very spacious room with sofa, desk, flat screen tv, refrigerator, and king size bed. Close to many restaurants within walking distance. Safe area. Quiet hotel. Staff courteous and professional and went extra mile to ensure pleasant stay. Snacks/beverages available at front desk. Complimentary breakfast....sausage, eggs, cereal, breads/bagels, milk, juice and coffee. Paper provided daily. Free wifi and internet cafe.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrandmaBirdie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, November 25, 2013
Dear GrandmaBirdie,
Thank you for your kind review of the SpringHill Suites Memphis East. I'm thrilled to hear that my staff went the extra mile to make you comfortable. I'm also glad you were able to enjoy many of our amenities. Please come back and see us the next time you are in the area.

Kind thanks,
Tonya M.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 reviews from our community

Traveler rating
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    34
    19
    11
See reviews for
94
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
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  • Any
English first
Tyler, Texas
1 review
Reviewed October 31, 2013

The Lady's in the reception Area were the Best I have ever met! The service in all areas were fantastic with smiles aplenty. The breakfast area was supper clean and the best choices I have ever seen. Would rate the experience 5A+

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdW W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, November 11, 2013
Dear EdW W,
Thank your for the 5A+ rating. I am delighted to see that you enjoyed your stay with us, and the staff were the best that you've encountered. It is great that you enjoyed the many choices for breakfast as well. We look forward to many visits in the future.

Best regards,
Tonya M.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basking Ridge, New Jersey
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 26, 2013

We stayed 2 nights in the Springhill suites in the heart of Memphis.Great Hotel, super location
,Take the trolly from the back of the hotel to Beale street.We had dinner at ,Gus fried chicken and also at Pig on beale both were very good and a good value.I highly recommend going to the Jerry lewis café on Beale st and be entertained by the performers there.Also take the monorail to Mud island right on the Mississippi river.Of coursed Graceland is a must do.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank popu635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, November 11, 2013
Dear Popu635,
Thank you for staying with the Springhill Suites Memphis. It is great to hear that you had a wonderful time in Memphis. We look forward to your next visit.

Sincerely,
Tonya M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hagerstown, MD
Level Contributor
139 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 24, 2013 via mobile

Stayed for one night on a trip enroute to Texas. After driving for twelve hours it was nice to be welcomed by a friendly and competent staff.

The room was clean and spacious. There were no issues at all. The beds were comfy.

We walked to the steak house across the street for dinner. Very convenient.

Breakfast was typical for the chain; it was plentiful and hot items well prepared.

ALL the staff members that I encountered were friendly and always had an upbeat attitude. I would definitely stay here again.

Stayed October 2013, traveled on business
Helpful?
Thank diverdude2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, October 28, 2013
Dear Diverdude2,
Thank you for the 5 star review! We are excited that you enjoyed staying with the Springhill Suites East Galleria Memphis. I am glad you enjoyed your comfy bed and room. Thank you for the kind words about our staff. We hope you visit again soon.

Warm thanks,
Tonya M.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hendersonville, Tennessee
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 19, 2013

This was my first stay at a Springhill Suites. The staff couldn't have been more accommodating, everyone was very outgoing.
This was our companies first business trip to this location and we are returning next week.
I personally met the manager Tonya. She was genuinely interested in our stay and ask what they could do better.
The rooms were clean and spacious.
It was a very pleasant stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, October 28, 2013
Dear Rick G,
Thank you for allowing Springhill Suites East Galleria to be your host hotel. I am glad you enjoyed our pleasant and outgoing staff. I will pass these kind words on to them. We look forward to many visits with your company in the future.

Warm thanks,
Tonya M.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
116 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 15, 2013

From the moment we entered the lobby, the staff was courteous and friendly. Upon entering our suite, we were pleased with the cleanliness and fresh smell. The beds were comfy...but you really can't call it a suite as it really is no different than your standard hotel room.

The breakfast buffet was a little sparse and mundane...just the basics, but for free who can complain? There are plenty of restaurants nearby if you want something different.

We were there to spend a wwek in Memphis. While not close to a majority of stuff, it is adjacent to I-40 that takes you anywhere.

Free Wi-Fi was provided, enabling me to get off a note or two and for those who really need to stay connected, there were a couple of PCs in the lobby.

We would definitely stay here again, but only if the hot tub works. I know that Tonia was working it, but it just never came to be.

Overall, a very nice place to stay. Highly recommended. The only reason you do not get 5 stars ... no fountain in the lobby with the duck march.

Room Tip: I always prefer a lower floor for safety reasons.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oldnavy2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, October 18, 2013
Dear Oldnavy2001,
Thank you for the thoughtful words about our staff here at the Springhill Suites Memphis East. I am glad you were able to enjoy the complimentary Wi-Fi. We hope you get to stay with us again soon.

Sincerely,
Tonya M.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Tennessee
Level Contributor
354 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed October 3, 2013

The rooms are very spacious, clean, quiet, and comfortable. The breakfast comes with scrambled eggs and lots of choices to fix them up; The sausage did not taste like anything we ever tried, but there are plenty of choices. Easy to get in and out of.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Giuseppes1933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at SpringHill Suites Memphis East/Galleria, responded to this review, October 14, 2013
Dear Giuseppes1933,
Thank you for your kinds words about the SpringHill Suites Memphis East/Galleria. We are glad you were able to enjoy our complimentary breakfast during your stay. We look forward to your next visit with us.

Sincerely,
Tonya M
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Memphis East/Galleria

Property: SpringHill Suites Memphis East/Galleria
Address: 2800 New Brunswick Rd, Memphis, TN 38133-4142
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Memphis East/Galleria 3*
Number of rooms: 79
Official Description (provided by the hotel):
Our hotel in East Memphis, TN is located next to the Wolfchase Galleria Mall, Exit 18 off I-40. We are a short drive from Honeywell, FedEx Headquarters, Graceland, Beale Street, Mud Island, Memphis Brooks Museum of Art, Sun Studio, FedEx Forum & the University of Memphis. Our spacious rooms include free Wi-Fi, a pantry with mini-fridge, coffee maker, and a microwave for your convenience. Start the day with our free hot breakfast buffet and end the day in our heated indoor pool and whirlpool. ... more   less 
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Also Known As:
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria

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