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Crowne Plaza Memphis Downtown
Ranked #22 of 138 Hotels in Memphis
Reviewed October 29, 2013

My husband and I stayed here for 2 nights as part of a tour. The hotel was clean and comfortable with a good bar and resteraunt. Rooms very clean. Beds comfortable. Quiet so no prolem sleeping. About a 10 minute walk onto Beale Street. Highly rcommend.

  • Stayed: October 2013, traveled as a couple
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1  Thank janneyannWigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded November 4, 2013

Thank you for the "lovely" 5-star review! We're glad that you enjoyed your stay with us during your tour through the US. We look forward to welcoming you back soon.
Kind regards, Helen Nelson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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748 - 754 of 1,280 reviews

Reviewed October 28, 2013

That is the only thing that woud lead me to recommend this place. Not super clean, but not dirty...like other reviewers I would classify this place as WORN. Staff very friendly and courteous. I would consider this hotel over-priced. Room service was decent, prompt and food was acceptible. Breakfast was okay, service was slow. Definatley NOT in the best part of town....about a mile from Beale Street and not sure I'd walk it at night.

  • Stayed: October 2013, traveled on business
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1  Thank PBC7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded November 4, 2013

Thank you for sharing your feedback regarding your recent stay. Your comments are important to us so that we can continue to improve our hotel and service. We have plans to make some improvements and hope that you will return and give us your feedback again.

Thank you, Helen Nelson

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Reviewed October 28, 2013

I recently traveled cross country and stayed at the Crowne Plaza in Downtown Memphis.

They have secure parking, which was a plus because we had our car loaded with personal belongings.

The staff at the reception desk was really great! They were extremely pleasant and made us feel like we were their first visitors of the day.

The food service in the bar was a little slow but they were really great about it.

The full breakfast the next morning was a fantastic addition!

  • Stayed: October 2013, traveled with family
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Thank Calvenn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded November 4, 2013

Dear Calvenn S,
Thank you for the 4-star review. We are so that that we delivered a great experience to you and appreciate you sharing your kind comments regarding our team members. We hope you will return soon.

Kind regards, Helen Nelson

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Reviewed October 27, 2013

I left my glasses in my room after leaving. I called and left a message with the desk. Doreen from housekeeping got on it right away and mailed my glasses back to me. Also, everyone was extremely pleasant and helpful during our stay. I would recommend this hotel

  • Stayed: October 2013, traveled with friends
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Thank Pam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded November 4, 2013

Thank you for the 4-Star review. We are so glad that we were able to locate your glasses and promptly return them to you. Thank you for all your great comments! We look forward to welcoming you back to the Crowne Plaza Memphis.
Kind regards, Helen Nelson

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Reviewed October 26, 2013

Stayed here with my family. First impression was very good. We were warmly greeted by the staff who were very helpful and accommodating. We stayed on the sixth floor and the hotel, but as we stepped off the elevator you can tell that the carpet is dated and is in need of replacement. Elvis himself probably tread upon that carpet back in the Crowne's glory days. ;)

Some updates had been made to our room, but some things were lacking. For instance, the towel rack in the shower had peeling chrome and was rusted. It was also not firmly attached to the wall and fell off when bumped into. The toilet flapper chain also broke during our stay.

The beds in the room were comfortable and there was a wall-mounted thermostat that controlled the ac and heat.

The continental breakfast is $10.50 and is what you would expect. Our waitress was very friendly and attentive.

Don't get me wrong - it wasn't a roach motel and we didn't have a horrible experience, but when you hear "Crowne Plaza" you think it's going to be a notch above ordinary. This particular Crowne Plaza was certainly ordinary with a few substandard features.

  • Stayed: October 2013, traveled with family
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Thank JohnJ64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded November 4, 2013

Dear JohnJ64,

Thank you for providing feedback regarding your recent stay. We will share your experience with our Management Team so that the necessary changes can be made. We appreciate your kind comments regarding the great service our staff provide. We hope that you will give us another opportunity to serve you.
Kind regards,
Helen Nelson

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Reviewed October 25, 2013

the hotel was in a good position a short trolley ride to beale street staff very friendly and helpful rooms were excellent very clean and spacious food in restaurant very good would recommend this hotel

  • Stayed: September 2013, traveled with family
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Thank johnty272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded November 4, 2013

Thank you for the great 4-Star review of the Crowne Plaza Memphis! We are excited that you had a great experience with us and hope you will return to the Crowne Plaza Memphis again soon.
Kind regards,
Helen Nelson

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Reviewed October 24, 2013

I went here with a friend in october 2013, the hotel is situated about 5 minutes from beale street but it supplies a shuttle service to there for a gratuity of maybe a dollar, this is a great service that the hotel provides.the rooms are clean and spacious the only downside is there is not the opportunity to make a cup of tea but you can have a coffee but its not very nice.THe breakfast buffet is quite nice , some of the staff are not very friendly, I asked for a coffee at 11pm sorry got none was the reply, and you cant get a sandwich after 11pm either, that would be a good idea to at least have that service, overall though a nice hotel andni would stay there again

  • Stayed: October 2013, traveled with friends
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Thank james k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded November 4, 2013

Thank you for your recent stay and review. We are so glad that you enjoyed our great location and amenities. We are sorry that we were not able to provide refreshments when requested after 11PM. We will review our restaurant serve times to see if later service will fit our guests needs.
We hope that we will have another opportunity to serve you soon.

Kind regards,
Helen Nelson, Dir. Of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Memphis Downtown

Address: 300 N 2nd St, Memphis, TN 38105-2614 (Formerly Wyndham Garden Hotel)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 138 Hotels in Memphis
Price Range: $96 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

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