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“ABSOLUTELY AWESOME!!!!!”

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Crowne Plaza Memphis Downtown
Ranked #21 of 138 Hotels in Memphis
Reviewed April 15, 2013

I loves this hotel's ENVIRONMENT AND ATMOSPHERE . I like the fact the staff speaks and acknowledge you each time they see you. That is Special. Not only speaking but they also knew my name. They are very helpful. The front desk staff are very warm and inviting THE AMBIANCE WAS VERY NICE ALSO. I LIKE THE FACT THEY HAVE REFRESHING BEVERAGES FOR THE GUEST AND VISITORS IN THE LOBBY.

  • Stayed: April 2013, traveled with family
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1  Thank dex s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded May 1, 2013

Thank you for the 5-Star review of the Crowne Plaza Memphis. We appreciate your feedback and will share all your great comments with our team. We hope you will stay with us again soon.
Kind regards,

H. Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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862 - 868 of 1,291 reviews

Reviewed April 12, 2013

I stayed at this hotel last weekend. It is a good location, on the edge of the city centre. However you should not be deceived into thinking that it is a short stroll. It is around a mile and a half to Beale Street and other downtown attractions.

The price of the room was exceptional though, very good indeed. Breakfast was not included but it was of a good quality, with the staff being very attentive.

However we had a few problems with cleaning of our room, we didn't have our room cleaned for almost two days, ran out of toilet roll and towels. Although we had room service bring us the stuff we felt that it was not very good not to have our room cleaned when they informed us that it was hotel policy to do so.

Overall if you are looking for a good quality hotel close enough to downtown then this is the place.

  • Stayed: April 2013, traveled as a couple
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2  Thank nicholas j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded May 1, 2013

Thank you for your review and that in spite of a few challenges, you enjoyed your stay and our services. We hope that you will give us another opportunity to exceed your expectations.
Kind regards,

H. Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

The room was clean (most important to me) and quiet, however, for a Crowne Plaza, it seemed a little tired. The dresser had a huge hole in the back of it under the TV and the sheets were clean but quite wrinkled.
The shuttle was willing to take us somewhere, but the receptionists never told the shuttle driver that there were 3 couples waiting for him--he finally happened upon us as we were discussing getting a taxi. Although we asked the receptionist and the shuttle driver about the A Schwab store and Mud Island, and the shuttle driver dropped us off at Beale Street for Schwabs, no one thought to tell us that the store would not be open until 2 hours later and that Mud Island was closed for the season.
we ate dinner in the restaurant and had some very good food we were quite pleased with and it was not expensive. The brunch buffet is a bit pricey, but worth it to get on our way quickly. However, we were there midweek and the hotel was not incredibly busy, and with the cost of the room, plus city, state, county tax, $15 for parking and over $20 for breakfast, we spent about $150 for one nigh. I believe we could have done better. On the whole, I do not feel that the hotel was worth the money, but there was nothing major wrong, either.

Room Tip: Our room overlooked the highway. It did not keep us awake, but we could hear the semis all nigth. It...
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  • Stayed: April 2013, traveled as a couple
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Thank momcop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded May 1, 2013

We appreciate your review and comments so that we can continue to improve our guests’ experience. Thank you for your great comments on our restaurant food and service. We hope that you will return soon to Memphis.
Kind regards,

H. Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013 via mobile

Got my room for a great deal. They had a free shuttle, dropped me off and picked me up from Beale street. The staff from the hotel were wonderful and very helpful. The food was pretty good too. Just had a light breakfast nothing fancy. When I go back I would stay there for sure

  • Stayed: April 2013
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Thank Becjimtilda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded April 8, 2013

Thank you for your recent stay and for your review and appreciate your kind comments regarding our wonderful staff. We are glad that you enjoyed your time at the Crowne Plaza Memphis and hope that you will return again soon.
Kind Regards,
H. Nelson, Director of Sales

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Reviewed April 5, 2013

The reception at this hotel was 2nd to none. The staff were friendly & very helpful throughout our stay. Our room was a good size & spotlessly clean. The whole hotel, however, is a little shabby & would benefit dorm an overhaul.
It is in a good position from which it is very simple to get to downtown Memphis via the excellent Trolley bus service.

  • Stayed: March 2013, traveled with friends
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1  Thank LynnOLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded April 8, 2013

Thank you for your feedback. We are glad that you enjoyed our friendly staff and housekeeping service. We will share all your feedback with our team and hope that you will return to the Crowne Plaza Memphis for your next visit.
Kind Regards,
H. Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2013 via mobile

We stayed 3 nights at this hotel. The hotel in general was ok. The staff is very friendly,no complaints there. The shuttle drivers were very nice and really know their city. To anyone going to Graceland, the Rock and Soul Museum has a free shuttle. Thanks for the info Taylor. Love(yes his real name) was also great. The breakfast area is really strange. We were not sure if we needed to tip the waitress or not since we could get our own drinks and food. The eggs tasted strange and the buffet is way overpriced at $12.95. We had purchased the breakfast along with our room stay, but that only covered 2 of us. I think this chain needs to offer a free breakfast buffet. Other famous hotel chains offer this along with your own waffle making and the food as always good! If this changes we might use this hotel again. Memphis was fun.

  • Stayed: March 2013
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Thank pilarte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded April 8, 2013

We appreciate your feedback from your recent stay in Memphis. We are glad that you enjoyed your stay and our complimentary downtown shuttle services. We have passed on your comments regarding breakfast so that we can look at how we can improve in this area. We hope that you will select to stay with us during your next visit to Memphis.
Kind Regards,
H. Nelson, Director of Sales

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Reviewed March 21, 2013

Shuttle drivers set this apart. They are friendly, sharp, and know their city and where to suggest to customers. Love the iced citrus water in lobby. staff was friendly. My room was spotless. When I told the maid how much I loved the lotion she found me an extra one. An example of the small things that make a diff. I loved not needing to find my way around the city. Every time I asked directions I was told," our shuttle drivers can take you. ". Ok sure spoil me. I will come back!

Room Tip: Mine was perfect. I don't think there could be a bad one. I faced front on 2nd floor. It was qu...
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  • Stayed: March 2013, traveled solo
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Thank Joyce N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded March 25, 2013

Thank you for the 5-Star review! We love to hear such great comments regarding our team members and about your stay. We’re so glad that you enjoyed the new bathroom amenities. We will pass on all your great feedback to our team. We hope you will stay with us again soon.

Kind Regards,

H. Nelson, Director of Sales
Crowne Plaza Memphis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Memphis Downtown

Address: 300 N 2nd St, Memphis, TN 38105-2614 (Formerly Wyndham Garden Hotel)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 138 Hotels in Memphis
Price Range: $124 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

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