I visited here recently on business. I said that this review is painful to write, because the staff at the hotel, down to the last person, was excellent, from the greeting and check-in process on arrival, to the waitstaff in the restaurant (good food too), to the maid who greeted me so warmly each day in the hallway.
The downside was that the building is in a sad state of repair. I noticed chips and scratches in the hallways, the elevator, and the tub. One of the outlets didn't work and the television didn't turn on. The rugs were worn out and there was a great brown stain outside one elevator door.
The state of disrepair is emphasized by the color scheme, dark moody browns and greens from a 60s hospital, only not as cheery.
The clincher was an unfortunate sight in the men's room outside the fitness center on the top floor. Someone had trashed it, leaving behind an overturned trash bin, a half-empty coffee cup, and an item that given how much I liked the staff I don't feel right about mentioning specifically, but left me absolutely disgusted.
Please fix a few of these things, not even all of them, and you will have an outstanding hotel.
- Official Description (provided by the hotel):
- Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more less
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- Also Known As:
- Crowne Plaza Memphis
- Memphis Crowne Plaza