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Crowne Plaza Memphis Downtown
Ranked #21 of 138 Hotels in Memphis
Reviewed December 23, 2012

We only stayed one night but found the hotel to be dated and a bit tatty. It was fine for a stop over but we wouldn't stay again. Staff were helpful and let us check into our room early as we arrived at 7.00 in the morning. The location is fine - it is close to the tram stop - which is a nice way to get downtown. As we were only staying for one day we hired a car so we could get to all the sights such as Graceland, Stax museum. Sun Studios and the Civil rights museum. This worked out much cheaper than getting taxis.

  • Stayed: November 2012, traveled as a couple
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Thank mel205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded January 16, 2013

Thank you for your review of your stay. We are sorry that we did not meet your expectations this time. We will be refreshing our hotel in the coming months with a renovation and hope that you will give us another opportunity to service you.

Kind Regards,

H. Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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877 - 883 of 1,279 reviews

Reviewed December 9, 2012

We recently visited Memphis just for a fun getaway weekend. We could not have been happier with our choice of hotels. The staff was so pleasant and efficient. The hotel is very clean and located close to the trolley stop. We had breakfast daily at the hotel which was delicious. We really appreciated the free shuttle. The driver, Reginald was our best friend during our stay and helped us with great reccomendations for places to visit. He was so quick to pick us up and drop us off anywhere we needed to go and even refused his tip on our last day. Thanks to the great staff at this hotel, we enjoyed our Memphis adventure immensely!!

  • Stayed: November 2012, traveled as a couple
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4  Thank esmith2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded December 11, 2012

Thank you for the review of your recent stay at the Crowne Plaza Memphis. We are so glad that you had a 5-star stay with us and appreciate all your kind comments regarding our wonderful staff and hotel. We certainly hope that you will return to Memphis for another fun weekend soon.
Kind Regards,

H. Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2012

We were in town for a huge event. The staff did an excellent job of getting a lot of folks checked in quickly. The location was great for any downtown event. We loved the quick access to the interstate. It seemed to be an older building, but the rooms have been renovated with a fresh new look. We had no problems and would stay again!

  • Stayed: December 2012, traveled with family
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1  Thank Roxanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded December 11, 2012

Thank you for your review of the Crowne Plaza Memphis. We are glad that you had a great time during the St. Jude Memphis Marathon weekend. We appreciate your comments and look forward to your visit again next year.
Kind Regards,

H Nelson, Director of Sales

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Reviewed November 30, 2012

This hotel provided the basics so it was a decent place to spend the night. I did expecte better beds from a chain like the Crowne Plaza. Air conditioner didn't seem to properly cool the the room overnight. Room entry cards stopped working more than two hours before it was check out time. Don't know why.

  • Stayed: November 2012, traveled with friends
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Thank TeachnTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded December 2, 2012

Hello and thank you for your recent stay and review. We are disheartened that we were not able to exceed your expectations on this occasion but hope that you will give us another opportunity during your next visit to Memphis.
Kind Regards,

H Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2012

I cannot fault the staff here, very friendly indeed. The place is clean but the rooms need an overhaul, (that is beyond the remit of the staff who are trying their best). As stated by other people, it is a walk from Beale Street, a safe walk, or you could take the tram which has a stop less than a 100yds away. Self parking is easy. The only bad comment I have is that one of the courtesy bus drivers needs a bit of a lesson in customer service. (Not the guy called 'Love' who was a credit to the company). We did not eat or drink at the hotel. We were lucky to have a room away from the Interstate.

  • Stayed: November 2012, traveled as a couple
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3  Thank mike787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded December 2, 2012

Thank you for taking the time to write a review on your recent stay. We appreciate you recognizing our friendly staff and for providing feedback so that we can share it with our team and continue to improve.
We hope that we are able to exceed your expectations on your next stay.
Kind Regards,

H Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

Wife and I had an extra day to kill while there on business so we hung out. The hotel is NOT near Beale St (not near meaning you have to walk 15 min or so to get there) so dont book thinking that it is. Nonetheless, for what you pay the hotel is pretty good. Rooms were clean and modern. Staff was excellent. Bar was good in the lobby and hotel was quiet. I would stay there again if I ever go to Memphis again (unlikely as we werent impressed with the city at all).

  • Stayed: July 2012, traveled on business
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1  Thank manu4t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded December 2, 2012

Thank you for your review of your recent stay. We are glad that you enjoyed your stay and enjoyed our excellent service. We hope that you will choose to stay with us again if you decide to return to Memphis.
Kind Regards,

H Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

Read most of the reviews prior to reserving a room at this Hotel and found it to be an excellent place to stay when in Memphis. The hotel was very well maintained and the room we had was just perfect. The staff was great, especially the night manager Darryl, who helped us with reservations at different restaurants and assisted us in finding places to see. The other person that was a great help was Gina in the Hotel restaurant, she even gave us a coupon for Sun Studio's. When we go back next year, we will be staying at the Crowne again.

  • Stayed: October 2012, traveled as a couple
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1  Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded December 2, 2012

Thank you for your great review and for recognizing key members of our team for going above and beyond. We look forward to you returning again on your next visit to Memphis.
Kind Regards,

H Nelson, Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Memphis Downtown

Address: 300 N 2nd St, Memphis, TN 38105-2614 (Formerly Wyndham Garden Hotel)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 138 Hotels in Memphis
Price Range: $97 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

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