Booked the Crowne Plaza Downtown for a girlfriends weekend getaway. The weekend we plan to go was also the same weekend of the Classic Football Game, so there were not a lot of hotels available downtown at a good price, so when I found the Crowne Plaza for the price I was very happy. Well the best thing I can say about this hotel is the customer service! I travel a lot and I can't remember better customer service than that we received. The hotel is older,but rooms are clean, clean, clean. All rooms have been upgraded, and they have flat screens, iron, iron board and coffee maker. The shower has great water pressure and they give you lots of towels so you don't have to ask for them like you do at a lot of hotels. The hotel is located on the outskirts of downtown, maybe about a 15 minute walk, and the trolley is located behind the hotel, but they offer a shuttle that will drop you off anywhere downtown, and they give you the number so you can call them and they can come and pick you up, and they do it with a smile. The lobby has a lounge and the bar offers happy hour specials, and they serve great food !We had breakfast there and it was very good.
I can't say enough about the customer service we received from the shuttle drivers, front desk, bartenders, housekeeping, room service, and bellhop everyone really did an outstanding job. Shout out to Reginald, Love, Kenneth, and Bob for going the extra mile.
- Official Description (provided by the hotel):
- Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more less
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- Also Known As:
- Crowne Plaza Memphis
- Memphis Crowne Plaza