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Reviewed January 8, 2012

I was debating whether to give average or a poor review, but opted for the latter because of what the Crowne Plaza standard should be. Stayed there with a family a few days before the New Year. I booked it through Expedia as an 'unknown 3 1/2 star hotel' and the price wasn't as high as it could have been. Seeing that it was a Crowne Plaza hotel I was happy, then I read the reviews and I was worried a bit... I have to say that only the service is of the Crowne Plaza standard, the folks are really trying, but the hotel is run down, cleanliness has a lot to be desired of, the location is not that great and the highway noise is something to consider. But the worst thing was that I was bitten by something all night long... I don't know if it was bed bugs or a spider, but I couldn't sleep either way.

If you decide to stay at the hotel, keep in mind that you can catch the trolley until 11pm very near - go through the lobby of the Marriott (across the street) and you're at the trolley stop. Thanks to the previous poster who wrote this we took advantage of it.

  • Stayed: December 2011, traveled with family
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1  Thank MP5kov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded January 19, 2012

Hello and thank you for your recent stay at the Crowne Plaza Hotel, Memphis. We appreciate your review and hope that any issues were brought to the attention of a Manager during your stay, to be addressed. Our team strives to provide the best service possible and welcome guest reviews to continuously improve. We hope that the nest time you are in Memphis; you will choose to stay with us again.

Kind Regards,

Director of Sales
Crowne Plaza Hotel, Memphis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2012

got this for 94$ on priceline (includes taxes) which wasn't really a steal for the quality of this room. the room had been inconsistantly remodeled - had very nice tile floors in the bathroom, but had paint drippings all over them, and fridge was old and scuffed up, and drapes were stained and needed a cleaning. didn't use the restaurant or pool, but the pool was very clean (could see it from my room). there is a 15$ parking fee - you CAN street park, but is in a sketchy part of town. they said there is a free shuttle to downtown attractions, but i didn't use it.

  • Stayed: January 2012, traveled solo
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Thank Jacob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded January 19, 2012

Thank you for your recent stay and review of the Crowne Plaza Memphis. We appreciate your honest review as we welcome feedback so that we can continue to improve our hotel and the service we provide. We hope that the next time you are in Memphis; you will choose to stay at the Crowne Plaza again.

Kind Regards,

Director of Sales
Crowne Plaza Hotel, Memphis

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Reviewed January 4, 2012

We stayed in Memphis on our way home from Nashville to see Beale street and Graceland. We took our chance booking through Priceline by negotiating the price. We received a great price and a great hotel...Crowne Plaza.

It was modern, updated and clean. The view not spectacular as its just off the highway. Our mission was to get fairly close to Beale street. Found out the distance was about 10 blocks away....BUT WAIT! They provide a FREE shuttle to Beale street and back!

We took the shuttle to Beale street (another review), dined at delicious Blues City Cafe (another review) and got tickets to see an NBA game hosted by the Memphis Grizzlies in the FedEx arena right in the middle of Beale street. We also visited Graceland (another review). A really fun experience.

Everyone involved in this hotel operation shows true southern hospitality! Extremely friendly and helpful with what to do, see and eat! We would stay again!

Only issue: they charge for parking:(. $18.00. We are noticing this trend in our travels in big cities. Have to adjust the traveling budget! Yuck!

  • Stayed: December 2011
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1  Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded January 19, 2012

Thank you for taking the time to write your review. We appreciate your feedback and are happy that you enjoyed your stay and used our great complimentary shuttle to Beale Street. It sounds like you enjoyed your time in Memphis.
We certainly strive to provide the best service possible to our guests and show our (in your words) “true southern hospitality.” We look forward to your return visit to the Crowne Plaza Hotel, Memphis.

Kind Regards,

Director of Sales
Crowne Plaza Hotel, Memphis

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Reviewed January 3, 2012

Just returned from 3 nights over New Years Eve and the Liberty Bowl. Everything at the Crowne Plaza Memphis was wonderful to the staff, the rooms, the convience to downtown with the trolley and shuttle service, without actually staying right in the middle of Beale Street. I would highly recommend this hotel and I am picky, along with the guest I had staying in the other 11 rooms.

  • Stayed: December 2011, traveled with friends
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1  Thank Monte C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded January 4, 2012

Hello and thank you for your review of your recent group stay. We are so glad that you all had a great time at our hotel and that you enjoyed your time in Memphis. We really appreciate your feedback and hope that you will return to the Crowne Plaza Memphis soon.
Kind Regards

Helen Nelson
Director of Sales
Crowne Plaza Memphis

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Reviewed January 3, 2012

okay so it is downtown...that's good but it is a basic room, no frills, no fridge, no microwave,the beds are small full size, but small. It was clean, but only one trash can in the room, no tv guide of any sort. And be prepared to pay $15 a night to park your own car or $18 for valet. A little high, I think.
Then when we get the bill, they have over-charged us from what we were quoted on-line. I had to pay it and wait until Tuesday when the accounting people were in to dispute it. We did get it settled and were only charged what was quoted. All in all, I probably won't be staying at the Crowne Plaza in Memphis ever again.

  • Stayed: January 2012, traveled as a couple
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Thank crusinbk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded January 4, 2012

Thank you for choosing the Crowne Plaza for your recent stay in Memphis. We apologize for the inconvenience that you experienced with your billing, but are glad to hear that this was resolved for you. We appreciate your feedback and hope that you will choose the Crowne Plaza Memphis again.
Kind Regards,

Director of Sales
Crowne Plaza Memphis

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