The staff was friendly and helpful. We were there for several hours because it is a large zoo and by the time we got to certain areas the animals were not out. That was disappointing for my 2 year old, but it is still a great zoo. We did get to see the pandas. It was hot and the zoo had large fans placed throughout which gave a little relief, this was a great thing, because most of them had a mist attached so you could cool off. They also honor other zoo memberships and give a discount on admissions, this was a bonus.
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