Hampton Inn Memphis Walnut Grove Baptist East has many incorrect room amenities listings. Firstly, it does NOT have pay movies (LodgeNet); According to their manager, they do, BUT it is not working; according to the staff members, they haven't offered LodgeNet for several months; according to the engineer, they still have the remotes but have knowingly disabled the service.
We chose this hotel because of Expedia's listing showing 'Pay Movies' as a Room Amenity; this may seem trite, but for those travelers who are also new parents of a toddler, having entertainment options is very important. Plus, when a) you never make it out to new movies and b) can often find New, family friendly flicks when LodgeNet or like Services are offered.
This was just the beginning.
This is one of the worst Hampton Inn experiences I have ever had and after reading through the Hampton USA Standards , I can say this property failed in almost every bucket. From the dirty lobby, to the missing "Purity" toiletries. From the rude or mis-informed staffers to the underwhelming buffet breakfast, this Hampton Inn charges the same if not more than other hotels in the East Memphis area. I would not give this hotel the generous 2.5 star rating (which I say tongue in cheek because it was 2.5 stars with a 4.3 User Review score, the latter carrying more weight in my mind especially when the room amenities were listed to include the same as the 3 and 4 star properties in the area. But, case in point, this Hampton Inn carries NON of the amenities that would warrant the higher price point. Buyer beware; the Hilton, the Hyatt Place or the Four Points by Sheraton are about the same price and are hands down, the better alternative for your stay in the East Memphis area.
- Official Description (provided by the hotel):
- The Hampton Inn Memphis-Walnut Grove/Baptist Hospital East hotel is next to the Memphis business district & has free hot breakfast and complimentary Wi-Fi. Take the complimentary shuttle service to The Baptist Memorial Hospital or discover great shopping at one of the nearby malls. Explore Shelby Farms or visit Beale Street, Graceland, and Sun Studios just a few miles away. ... more less
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- Also Known As:
- Hampton Inn Memphis-Walnut Grove/Baptist Hospital East Hotel Memphis
- Memphis Hampton Inn