I have stayed at this property over 250 times. Over the years the property had become run down and I stopped staying there. I returned because the property was remodeled. The property is much improved unfortunately, the staff has actually gotten worse.
Even though I am a Hilton Diamond Member there is not recognition here! They don’t greet you by name, they don’t have expedited check-in, they will not honor any room requests, there are no snacks for the room, no cookies at the front desk, no paper in the morning at the door, the bill was wrong and the general manager is hostile. When asked about Hilton Honors benefits, the manager said “well you get points right”, isn’t that enough? If you want a room on a lower floor she said that you had to be here first thing in the morning, because Hilton Honors doesn’t get priority.
This is a budget hotel at its worse…..
- Official Description (provided by the hotel):
- The Hampton Inn Memphis-Walnut Grove/Baptist Hospital East hotel is next to the Memphis business district & has free hot breakfast and complimentary Wi-Fi. Take the complimentary shuttle service to The Baptist Memorial Hospital or discover great shopping at one of the nearby malls. Explore Shelby Farms or visit Beale Street, Graceland, and Sun Studios just a few miles away. ... more less
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- Also Known As:
- Hampton Inn Memphis-Walnut Grove/Baptist Hospital East Hotel Memphis
- Memphis Hampton Inn