We visited Portpatrick with some family from South Africa. We had stayed at the Waterfront years ago and enjoyed the food there. We asked for a Bar Meal and were shown to a small Alcove area just at Reception. The area was lovely and comfortable and we were expecting the food and service to be great. What a farce. We ordered our food, and drinks. The starter was served burned, the chicken liver pate(too pink to be cooked well!) was supposed to come with a side order of red onion marmalade. We had to try and get someone's attention after 5 minutes of waiting as the marmalade didn't arrive and neither did the roll for the soups. The maramalde was standard, could have been so much tastier. NO APOLOGY. The waitress seemed annoyed when we pointed out that the soup was burned as well. Did actually get an apology from a gentleman for that.
We were told that the soup would be removed from the bill. the kids meals arrived as requested and they seemed to enjoy it. Three of the 4 main courses arrived. After waiting once again for about 7 MINUTES!!!!, and finally tracking down a waitress, asked where my main course was. It had obviously been forgotten about, because it took a further 4 or 5 minutes for it to arrive (steamed mussels), NO APOLOGY !!! The other guests were halfway through their meals already, then had to track someone down again to ask where the veggies were, NO APOLOGY.
Tables was not cleared, pudding forgotten about and most importantly, not a single waitress stopped to ask if we were ok or needed anything else.
All in all a terrible service, not friendly and will not be going back there or reccommending this place to stay or eat.
- Official Description (provided by the hotel):
- The Waterfront Hotel is situated directly on the harbour in the scenic village of Portpatrick and has 14 high quality en-suite bedrooms, many with sea view which provides the perfect venue to experience first class food and hospitality in this stunning corner of Dumfries and Galloway, south west Scotland. The hotel can comfortably provide accommodation for up to 30 persons and has a selection of rooms including two family rooms as well as two annex facilities which can be booked to provide private accommodation including lounge and garden areas, these annex amenities also have private access to the main street and are excellent for small groups or families. Our menus, which are changed regularly, are complemented by a carefully chosen selection of house and specialty wines. Our elegant restaurant serves an exciting and innovative selection of dishes to suit all tastes - vegetarian dishes are also catered for. Bar meals are also available and our popular Terrace area is the perfect way to ‘people watch’ and take in the stunning views of the harbour and across the Irish Sea whilst enjoying a drink or some delicious seafood. We also offer very attractive seasonal breaks including midweek packages and weekend breaks and for that romantic occasion or getaway, we provide all the little extras that will make your time with us memorable. Just let us know when you make your reservation and we will take care of the rest. The area has many activities to offer - fishing, walking, golf, tennis, riding to name but a few - you may well extend your time in Portpatrick to fit them all in or you may just wish to check in, unwind and enjoy everything that the hotel has to offer. The hotel can also provide hospitality facilities for small corporate functions and parties and is the perfect size host small scale conferences, meetings, seminars, corporate hospitality and training events as well as board meetings. The hotel can be booked exclusively and local area provides many activities to create team-building events and leadership programmes. ... more less
- Also Known As:
- The Waterfront Hotel Portpatrick, Scotland