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“Totally avoid.”

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The White Swan Hotel
Ranked #1 of 1 Hotels in Duns
Level Contributor
54 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Totally avoid.”
Reviewed April 5, 2012

Quite simply the worst place ever stayed and I've stayed in a few even the biscuits get in packets on rooms were 6 days out of date in my room and my work mates room

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank fudnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
    3
    12
    12
    15
    15
See reviews for
7
24
2
10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 4, 2011

my work booked me into this hotel as i was working in Berwick, the room was simply awful. I have stayed in loads of b&bs and this one is easily one of the worst.
The room had a broken bedside unit with some sort of purple sticky stains on top, a broken lamp, the kettle was from the 1930s and filthy, cup had stains inside, and the tv was broken. The bed...where to start? Bedsheets were like cardboard and vintage wouldnt begin to describe them, the pillowcases had brown stains on them and the had a small cottonwool ball inside them..or was that the pillow (seriously not trying to be funny!) I sat on the bed and nearly fell through it, and the creaking sound it made was awful.
The electric heater was all bent and the plug didnt look safe, the floor was filthy and the room was freezing. The shower room was ok though, clean atleast. I asked for another room and was told there wasnt one free, also when i stated what was wrong with the room the girl really didnt look surprised or bothered.
I checked out after 15 mins and opted to sleep in my van instead, thankfully after sending pictures of the room to my boss, i was booked elsewhere.

I honestly think they should face some sort of legal action as thier website has 4 poster beds etc on it.... this review has been totally honest, i still have the booking email from laterooms should i need to provide proof. pics of the room will be added too.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Gordie1876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Duns hotels

Edinburgh, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 11, 2011

Tired decor, but clean and staff willing to go that extra mile.

Basic room.

I was working in Duns on Saturday and Sunday. The staff kindly made me a full English for 6.30 am. Normal time between 7.30 onwards.

Thanks for the stay.

Room Tip: not as bad as i expected ...
See more room tips
  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1-observer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pocklington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 13, 2011

No effort whatsoever is made with this hotel at all. I don't think I can find one positive thing to say. DO NOT STAY HERE. Handing over £70 was the hardest thing we had to do considering I have stayed in2 star hotels before for less. Trading standards really need to pay this place a visit. They shook stick to running the pub and cease trading as a hotel. Mould on the Walls. Foisty smell in general. Toilet not clean. Very noisy until about 2am.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Jo-Simon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 7, 2010

Walked in,staff were nice but after that not that great all i could hear was the pub all night there lots of drunks, there were fag burns on the bed sheets,when i went for a shower there was mould on the bath and generally not clean,the breakfast was ok.

  • Stayed June 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rugby, United Kingdom
Level Contributor
145 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
Reviewed February 4, 2010

stayed in this grotty hotel for one night before continuing my journey to Edinburgh. I wish i had made the effort and travelled the whole distance. I had room 1. top floor. what a minging place. I had 3 single grotty beds, one duvet went in the window to keep the draft off me a the other went on top of the one i already had. no heating, kettle didnt work, i pulled back the duvet and there were fag burns on the bottom sheet. when i walked in to the room, i walked up hill as the place was leaning to one side, when i walked into the bathroom, i walked down hill. i filled the bath and had 4 inches on end, and it was full at the other end. bar staff were very nice apart from one dumb blonde that looked a bit like roxy from eastenders. she spent more time having a fag outside. i had to pop outside and ask for a pint. the food was good and the breakfast was fine. the bedroom window overlooked themain street. curtains didnt even shut properly, didnt meet in the middle. no privacy there then. plain glass window in the bathroom, so you can sit on the loo, have a dump and watch the world go by. what a horrible grotty little place. i had stayed in lots ofhotels as its my business to travel all the UK. this has to have ten out of ten for being the worst ever in the whole of my life. a real let down for scotland. this building needs knocking down. Ive seen better buildings in Haiti. Minging.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Si W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 11, 2009

No toilet seat and light in bathroom didnt work! (Had to shower in the dark). Room was dirty, mattress knackered, most items of furniture falling apart and no soap... Was unlucky enough to stay whilst a darts night was occuring one of the nights, extremely loud! Breakfast was good!

Dont stay here!

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BenGray12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The White Swan Hotel

Property: The White Swan Hotel
Address: 31-32 Market Square, Duns TD11 3AL, Scotland
Location: United Kingdom > Scotland > Scottish Borders > Duns
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Duns
Price Range (Based on Average Rates): $
Number of rooms: 15
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Also Known As:
The White Swan Hotel Duns, Scotland

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