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“Poor customer service”
Review of Purdie's Cafe

Purdie's Cafe
Ranked #6 of 7 Restaurants in Luss
Price range: $3 - $10
Cuisines: Cafe, British, Scottish, Soups
More restaurant details
Restaurant details
Good for: Kids, Families with children
Dining options: Lunch, Breakfast, Accepts Mastercard, Accepts Visa, Free Wifi, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Street Parking, Takeout, Validated Parking, Waitstaff, Wheelchair Accessible
Description: Our cafe prides itself in its fresh homemade cakes and scones with specialty coffees and teas. We are open all year except January. We sell homemade bloomer bread sandwiches and fresh homemade soups. In the summer months we double the choice of cakes and food ranging from fish and chips all the way to venison. We have our own gift shop selling some unusual gifts. We provide take away coffee or meals to eat by the beach on the banks of Loch Lomond. Our toilets are easily accessible and wheelchair friendly and available to patrons only. We are dog friendly and even have our own resident dog named Toby.
Glasgow, United Kingdom
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Poor customer service”
Reviewed June 2, 2014

Last Tuesday we were going cycling to Tarbet and needed change for the car park, when we asked if they could give us change we were informed that we need to buy something, we explained that we had already bought a coffee and were sitting outside but the still refused to give us change. Terrible customer service, definitely not welcoming.

Visited May 2014
Helpful?
4 Thank Carol E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamadenice, Owner at Purdie's Cafe, responded to this review, June 3, 2014
Dear Carol,
I am so sorry you feel let down by us, we do have a policy not to open the Epos till unless during a transaction, this is for management security. So the staff would have not have been in a position to assist you here with change, that said we do often try to give change when we can. The problem is we dont always have very much change to offer as we are right beside the car park our change is depleted very fast with stranded customers needing to get change. The nearest Bank is 10 miles away, and we only get 1 visit per week with the Mobile Bank. Again i do apologise if you have felt let down by us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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77 reviews from our community

Visitor rating
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    7
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Dundee, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
“Thoroughly relaxing”
Reviewed May 18, 2014 via mobile

Have been a few times in various circumstances and have enjoyed great service to go with my tea and cake. Staff clearly have a good understanding of when and if people want to be chatted to or not. So whether you're after a quiet cuppa or a wee bit of a chat with a beautiful view, definitely worth a visit

Helpful?
Thank xxsuzipaloozixx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunbartonshire, Scotland
Level Contributor
17 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Well worth a visit!”
Reviewed April 12, 2014

I live fairly close to Luss so I tend to visit the village regularly all year round for a walk and to admire the beautiful Loch Lomond. My Mum and I hadn't been into Purdie's before so decided to try it out a few weeks ago. Service was very friendly and there was a nice relaxed atmosphere in the restaurant. We didn't have a full lunch, just a slice of cake and a coffee but we very much enjoyed our experience and will recommend to others. There was plenty of space for us to sit with a pushchair too so I would definitely recommend this as a suitable restaurant for families.

Only slight negative was the lack of menu choices on offer if we had been visiting for a full lunch - we feel the other cafes in Luss are currently offering a much wider range of small/large dishes but perhaps the menu will increase once the busy summer tourist season starts?

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank GlobeTrotter071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Retford, United Kingdom
Level Contributor
22 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“best cakes in loch lomond”
Reviewed February 11, 2014

Great coffee and home made cakes to die for, friendly man serving. Went with my coac tour, tried myself before recommending. Will definitely visit again

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank christinekettlewell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornton, Lancs
Level Contributor
31 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Don't waste your time.”
Reviewed October 31, 2013

The waiter asked for our order before we sat down. We asked for a menu but were told they were only serving soup and basic sandwiches and cake. We ordered chicken and rice soup. The waiter brought us two bowls of what looked and tasted like warm water and rice. I had one small piece of chicken in my bowl. It was served with supermarket sliced brown bread. It was disgusting! We couldn't eat it. When we spoke to the waitress she apologised and asked if there was anything else she could get us but they weren't serving anything else hot so we left very disappointed and hungry.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank DTNThornton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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