My wife and I took my 94 year old mother for lunch to Colquhoun's restaurant at The Lodge on Loch Lomond. Disabled access was excellent, but the one disabled parking place was occupied by a car not displaying a blue badge. The staff seemed friendly and our waitress was perfectly competent. The menu was very unprofessionally printed on a ragged piece of paper and I understood from my mother that it had not been changed for months. The napkins were of very poor quality paper. The fish had run out by 1.10pm. There were unacceptably long delays in delivering the starter, main courses and coffee. The food was of average quality. Our waitress apologised for the delays and was clearly embarrassed by them. The desserts were delivered promptly, but 2 of them were wrong. We ate them anyway as we did not wish any further delay. When we pointed this out to the waitress she apologised. It was not her fault. However I would have expected her to report this to her manager and for him/her to apologise and reduce the bill accordingly. This did not happen. On leaving there were a number of staff standing around but not one of them offered to help and open the door for my mother. I was perfecly able to do this but the impression I was left with was that the staff had had little or no training. Overall a very poor experience.
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