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“Who is the man in the white apron?”
Review of Cafe 19

Cafe 19
Ranked #46 of 64 Restaurants in Helensburgh
Cuisines: British
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Reviewed August 3, 2012

Visited with my 88 year old mother. We had the soup of the day - parsnip and Korma which was served quickly and was delicious. However, during our lunch, a white aproned man appeared from outside, walked straight up to a mature couple, who were quietly enjoying their lunch, and proceeded to harass them, telling them that they should not be sitting there at a table for four, which HE said was only meant to be used by four people or families requiring the use of a high chair. However, there was no sign stating this, and given that there were only 7 people (none of whom were children) in the whole establishment, this RAMPAGE (cant think of a better description of his behaviour) seemed completely unnecessary and excessive and was obviously embarrassing for the couple. He continued this rant to his staff to the embarrassment of all seven customers present. IS THIS THE BEHAVIOUR WE WANT VISITORS / TOURISTS TO WITNESS IN OUR COUNTRY ??????????

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5  Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 - 43 of 49 reviews

Reviewed July 15, 2012

We had brunch there one morning and plumped for the munchy brunch option which was £4.95 for bacon,beans,egg,potato scone,toast and a pot of tea,we added Lorne sausage and Stornaway black pudding at £1extra ,both of which were excellent and served with a smile. There were cheaper options such as bacon,sausage or egg buttress for about £2 as well. Great value,not at all greasy and great,local produce. The whole place was very clean and bright.

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1  Thank Gladysleeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2012

great selection of hot food for a cafe. Very reasonably priced too.

1  Thank jenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2012

On main street in helensburgh. Very expensive for what you get.
Nice food but not best cafe in town would go to CC in square instead.

2  Thank TheladyinredScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2012

Everyone has their own personal preference on what sort of ambience they expect when going out for something to eat, because of this it is obviously hard to meet everyone's expectations of an 'ideal' atmosphere e.g. one persons view of a perfect place to eat maybe another person's nightmare!

Looking at it from a wider perspective that's why there is such a large variety of choice within this industry and why each individual business tries to provide a perfect relaxing atmosphere, you will find this even in multi-national coffee house's.

In regards to having to wait to pay, I do believe this to be an unfortunate experience and as a society we do not see this as 'good' customer service. I'm sure this happens in many establishments, I myself have experienced this many of times from independent to international businesses.... it's just something that sometimes happens.

A number of people have special dietary requirements, and when cooking food I can see that it would be hard to meet everyone's needs as each individual's needs vary. Many establishments try to take this in to consideration and offer alternatives for example vegatarian options,which Cafe 19 does!.. However it would be impossible to provide options for everyone. Although just adding water instead of milk seems a simple task, this can have a big impact on the running of a cafe...TIME CONSUMING, COSTLY AND RISKY, I mention risk as if the majority of customers wanted to alter their chosen item off the menu this could lead to be confusing and may cause mix-ups. This does seem unrealistic however, it could happen if you were for example to recieve a meal with milk in by accident .. who would you deem to be liable, as I myself believe that it would come back on the owners and not your self. At the end of the day it's not a law to have to cater for everyones dietary needs and many establishments also do not provide these choices. There isn't a sign anywhere in the Cafe that states that they cater for special dietary requirements ...so why should it be expected??

Also commenting publicly on a persons homelife is unprofessional,judgemental and also very far from the truth ...you do realise that this comment is slander?!.. and not a review!

In terms of the Newspaper Article's:
I see it to be a one sided story seen as the owners views have not been taken in to consideration.

'Thrown out' was the words used...I believe this to be wrongly worded and reported.
Asking to move the wheelchair, the owner obviously had the customers best interest at heart. Under legal obligations it is his duty to identify health and safety risks and to minimise these keeping the customers and employees safety at the center of his work.

Bringing food in to an establishment that sells food is not seen as acceptable by any businesses, and other establishments would also take the same sort of action. The approach maybe have been percieved as insensitive on the customers behalf but, is insensitivity a crime?.. I'm sure this happens alot in many food places so why is this particular experience of such interest to be publicly exploited to the newspapers??!

In no means was it an act of discrimination and I think therefore this shouldn't have been brought in to the issue or even mentioned in the newspaper article due to being irrelevant. The Cafe has tried to eliminate as many barriers as possible and carry out an anti-discriminatory practice such as; providing wheel chair access, baby changing facilities and disabled toilets, this isn't a legal obligation due to it not being a government building and therefore I think it should be recognised that the owner has taken these barriers in to account and removed them.

The Cafe sells ice-cream... therefore if ice-cream wanted to be consumed it should of been purchased from the premisis. Allowing it means that other customers should have the right to do the same due to equality.. removing this rule where would the owner draw the line?

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5  Thank rachaellevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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