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“Single night at Buchannan Arms”

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Best Western Buchanan Arms Hotel & Leisure Club
Ranked #2 of 2 Hotels in Drymen
Reviewed March 8, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Nigel S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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675 - 681 of 1,243 reviews

Reviewed March 8, 2014

I recently stayed at Buchanan Arms, under a Glasgow Great Deals offer. Check in was from 3.00pm. We arrived at 2.45pm and were basically told to sit and wait until 3.00pm before our room would be ready. At just after 3.00pm, the receptionist came into the lounge and announced that rooms were ready and there was a rush as several customers went to get their keys. Not a great first impression.

The room was well appointed; comfortable bed and chairs with a tea/coffee tray and decent bathroom.

We took a walk around the lovely village of Drymen and came back to use the hotel pool and sauna. Again, very pleasant.

We had booked dinner in the restaurant for 7.30pm. Dinner slots were allocated so that the restaurant could cope with service - or so I thought. Dinner was a disaster. We got the menus and then waited ages before we were even offered a glass of water. I had to go to the waitress twice (after twenty minutes) to ask if we were getting served. No-one in our area of the restaurant (about five tables) got any service during this time. When the starters came, they were delicious. Again, we had a twenty minute wait before our plates were finally cleared and again, I had to go and ask for our main course. I spoke personally with the restaurant manager, who was pleasant and apologetic.

I wrote a letter to the manager the next morning and left it in reception, highlighting our issues. I didn't even get the courtesy of a reply. Shame.

This is a nice hotel with lots of potential, but I lay the blame firmly at poor management. It needs a big investment in staff training, and a better allocation of staff in the restaurant.

Room Tip: Book your meal at one of the other restaurants in the village. Good for bed and breakfast, but perh...
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  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank scotstony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAH_management, Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this reviewResponded March 10, 2014

Dear Guest

i thank you for taking time to write your review. We experienced staffing difficulties on the night of your stay with short notice call offs and on this busy night you stayed we experienced excessive waiting periods in the restaurant . I apologize for this and please do not hesitate to contact me directly if you would like to stay with us so i can ensure you will experience a superior stay with us.

Thank you

Volker Steinemann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014

We had a nice room,very clean and the staff were nice.
We didn't use the pool/leisure facilities,so cannot comment on that.
However,the food in the restaurant left a lot to be desired.
Evening meal.starter was passable.main was awful,dessert only passable.
The staff were very polite and welcoming,but 2 courses out of 3 went to the wrong table.
There seemed to be a lot of staff buzzing about,but what were they doing?
We were told there was a delay in the kitchen and we'd have to wait for our main,which we didn't mind at all......however,if we'd known how bad the main was going to be,we wouldn't have bothered waiting.
Sadly,the cooked breakfast was horrible.Didn't try the cereal/juices etc. so can't comment
Again,staff were nice,but food was a letdown.
Because of this,we wouldn't stay again.

Stayed: March 2014, traveled as a couple
Thank blues52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAH_management, Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this reviewResponded March 10, 2014

Dear Guest

i thank you for your review, your comments help me in improving the way we operate the BEST WESTERN Buchanana Arms Hotel.
We remodelled the full breakfast buffet presentation only days after your stay and we receive now very favourable comments for the presentation and quality of the new breakfast buffet.
I undertand we let you down during your recent stay and please do not hesitate to contact me direct so i can ensure you will receive a superiour experienced if you decide to stay with us in the future.

Your sincerely

Volker Steinemann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2014 via mobile

I booked for one night through Best Western website and paid £58.50 for room only. I opted for the "superior" room because it boasted king size bed and as I was recovering from a recent operation wanted maximum comfort. Imagine my disappointment to then find it was simply two single beds linked together :-(
The ridge between the two beds made it impossible to sleep anywhere but on one side....I would have better just paying less for a standard double room. Add to that some rock hard pillows and I had the most uncomfortable sleep in any hotel...ever!
However on the plus side....the lounge area is lovely and comfy...staff really pleasant....food good....and I also enjoyed the jacuzzi and steam room.
Really think this hotel should not claim to have king size beds though as it's a factor that can really matter to some people...like it did to me.

Stayed: March 2014, traveled solo
1  Thank MariaMcD13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

Just back from a 3 night stay ay the Buchanan Arms hotel. Arrived on the Friday afternoon and check in was very quick, room was spacious and bathroom was immaculate and newly refurbished. leisure centre was clean and pool was lovely. All meals were excellent. Lounge was very comfortable. All staff were very polite and accomodating. The location of this hotel is ideal for loch lomond and also Stirling is 18 miles away. We would definately stay here again and had a thoroughly enjoyable stay.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 1302-Steph-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAH_management, Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this reviewResponded March 10, 2014

Dear Guest

thanks for your kind review, hope to welcome you back soon.

Regards

Volker

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Reviewed March 3, 2014

stayed for one night, used the gym which was ok, didn,t bother with pool as full of screaming kids, food very good, total lack of lighting in room, two bedside lamps and two downlighters also room was a bit dingy, also dining area semi dark also, a bit weird i thought, staff lovely would def stay again

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank djh5959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAH_management, Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this reviewResponded March 10, 2014

Dear Guest

thanks for your review and i took your comments very much in consideration for the up coming refurbishment of 7 bed rooms in the hotel. Likewise we will review the wattage of low energy bubs we use on the bedside table to ensure guests can read in their room comfortably.

Regards

Volker

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Reviewed March 2, 2014

This was our first visit to this hotel and it more than likely wont be our last. hotel lovely, great staff and excellent food. we really didnt want to leave but unfortunately we had plans else where or would have quite happily stayed for an extra night or 2 :) Cant really comment on the spa as this time we did not use but will be definitely next time :)

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KaylesT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this reviewResponded March 10, 2014

Dear Guest

thank you for taking the time for your lovely review, hope to see you back soon.

Regards

Volker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Buchanan Arms Hotel & Leisure Club

Address: 22 Main Street | Loch Lomond, Drymen, Loch Lomond and The Trossachs National Park G63 0BQ, Scotland
Location: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Drymen
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Drymen
Price Range: $71 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Buchanan Arms Hotel & Leisure Club 3*
Number of rooms: 52
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Also Known As:
Best Western Buchanan Arms Hotel Drymen
Best Western Buchanan Arms Hotel And Spa
Buchanan Arms Hotel Leisure
Buchanan Arms Drymen
Buchanan Arms Hotel Drymen
Best Western Buchanan Arms Hotel & Leisure Club Drymen, Scotland

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