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“Sport Fans Not Welcome”

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Best Western The Crianlarich Hotel
Ranked #1 of 2 Hotels in Crianlarich
Certificate of Excellence
Inverness, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Sport Fans Not Welcome”
Reviewed July 3, 2014

First ever reveiw on trip advisor .... says it all
I stayed here this week with some colleagues for a night and after a hard days work in a glorious scottish summers day we checked in to the Crianlarich hotel.

Reviews have been mixed but in general this standard of hotel is normally more than adequate for our needs. Welcome was friendly, room was a bit tired with no remote control but this didn't matter as we'd planned to meet in the bar with the prospect of watching some tennis or world cup football. Lounge area next to the bar has a large flat screen TV which was showing SKY News with no sound.

I asked for a remote to change the channel but was told "the channel cant be changed" so I guess guests have to watch the continuous loop of SKY news , that doesnt change and they even need to be able to lip read as there is no sound. Some staff mentioned that football had been on before. We received our cool beers at the bar, perfect to relax with, and a colleague tried his luck again with the front desk staff , stealthily asking for BBC1 rather than football.... yet again we were told management don't allow changing the TV channel. So we sat , had a couple of beers , in silence watching SKY news in an empty area and mused why the hotel were so against anything other than SKY tv. In an hotel that would attract foreigh tourists you would think many would be interested in the World Cup .. or did they just see us as some potential scottish football hooligans that would end up being too rowdy watching Switzerland v Argentina !

I've never been to Russia but this is what I might expect from a state controlled hotel. The informaiton booklet says they will try and accomodate the guests needs ... NOT SO

As I mentioned I dont normally do reviews but on this occasion all three of us were flabergasted by the hotels response.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hamish S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this review, July 4, 2014
Good Afternoon
Thank you for your comments.i would like to apologise for the confusion over the TV , we have since discussed comments raised and hopefully rectified this for future events.
If you would like to discuss this with me please contact me on 01838 300272 or by e-mail at gm@crianlarich-hotel.co.uk.

Kind Regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
Warrington, United Kingdom
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 1, 2014

Stopped off on the journey south and found helpful friendly staff, a large clean room and good service. A hearty breakfast - served till a sensible time of 10am. Dinner was tasty and very good service

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this review, July 1, 2014
Good Morning
Thank you for your comments, we are delighted that you had an enjoyable stay. We hope you visit again in the near future.

Kind Regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cockermouth, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 30, 2014

We stayed for five days. Great centre to explore north south East and west and in walking distance of the train. Food good,especially the mussels. Room comfy and clean. Staff good fun and helpful. Looked after our old motor too. Dinner bed and breakfast a good deal. Recommended.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this review, July 4, 2014
Good AFternoon
Thank you for your kind comments and also the lovely photographs which we received this week.
The team and I are delighted that you had a lovely relaxing time with us.
We look forward to seeing you again soon.

Kind Regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkcaldy, United Kingdom
Level 6 Contributor
161 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 26, 2014

first stay at this hotel and i loved it,we only stayed one night for bed and breakfast,after lot of traveling on way home,
had fantasic bath and sleep and woke to a excellent breakfast.
staff are very friendly and helpfull.
would go back here.
thankyou for great stay crianlarich.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ronnie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this review, July 14, 2014
Good Morning

Thank you for your lovely comments, we are delighted that you enjoyed your recent visit with us.
Kind Regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ilkley, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 24, 2014

I only stopped for a drink so I cannot comment on Hotel itself. There was no-one in attendance at the bar so I had to ring the bell to get served; the waiter appeared to be manning the bar and doing duties elsewhere. I bought 2 pints and was charged £9.90, the same drinks at the pub down the road were £7.70. Guess where my business has gone! Small wonder the place was empty.

  • Stayed June 2014, traveled with friends
    • Value
    • Service
Helpful?
1 Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this review, July 14, 2014
Good Morning
Thank you for your feedback. We use all feedback we receive to help us improve our product. If you wish to discuss your recent visit with us, please contact me on gm@crianlarich-hotel.co.uk.

Kind Regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Here
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 22, 2014

We stayed one night on our way south with two small dogs. Whilst they were welcomed we did feel somewhat like outcasts having to eat on our own in a small side room. Limited menu and food very average with drink prices exorbitant! Bedroom small and dated - but then so are most older Scottish hotels. Suffocatingly hot despite being given a fan - I think this room was over the kitchen adding to the heat. Slept badly due to this. En-suite accessed by small cupboard like doors - good job we are small people! Upside was the staff who were all very attentive and friendly and doing their best with a very dated facility. Would have expected better from a Best Western.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Merlin010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this review, July 14, 2014
Good Morning

Thank you for your lovely comments, we are delighted that you enjoyed your recent visit with us.
Kind Regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scunthorpe
Level 6 Contributor
124 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed June 21, 2014

After reading other reviews we were a little disappointed. We were with a party so perhaps we did not get the usual menu but the food was a little bland - very ordinary and salads served with no dressing! We ate in the conservatory not the large dining room and the service was rather slow. They did not appear to have enough staff on to cope with a large party although those serving did try their best.

We swapped rooms with another couple to get a room with a shower but even that was a strange set up! Shower controls at one end of the bath and then the shower pipe had to be stretch along the bath to hang the shower head at the other end! (I don't find it easy climbing in and out of a high bath so this was far from ideal).

The weather was wonderful but the room had no air conditioning and only a small window which could not be left open due to the midges and the traffic noise. We did not find it easy to sleep in the very warm room.

There is very little to see in Crianlarich and the roads through are very busy so it is not ideal for taking a walk in an evening.

However the staff were very friendly and made us feel very welcome. The downstairs rooms were very pleasant and comfortable

Room Tip: The rooms do seem to be in need of refurbishment. If required perhaps it is best to ask for a room...
See more room tips
  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JENNYScunthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this review, July 14, 2014
Good Morning
Thank you for your comments. We use all feedback we receive to help us improve our product. The particular room you stayed in during your recent visit will be getting an improved shower fitted during the coming weeks.
If you would like o discuss your recent stay with us please e-mail me at gm@crianlarich-hotel.co.uk where I will be delighted to discuss with you your stay.

Regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western The Crianlarich Hotel

Property: Best Western The Crianlarich Hotel
Address: Main Street, Crianlarich, Loch Lomond and The Trossachs National Park FK20 8RW, Scotland
Location: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Crianlarich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Crianlarich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western The Crianlarich Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
Scottish hotel near Glencoe and Loch Lomond. Best Western The Crianlarich Hotel is an award winning, comfortable and well-appointed 36 bedroom, 3-star hotel in Scotland and is uniquely located within easy reach of Glencoe, Loch Lomond, Loch Tay & Killin and Oban & the Western Isles.Built in Victorian times, this independently owned Scottish hotel offers year round special breaks and is a perfect venue for meetings and functions and wedding receptions in Scotland.Wining & dining in our Scottish bar & restaurant. We are pleased to offer dining all day within Highland Lounge which has been awarded an AA rosette, and in our public bar we stock a wide selection of beers, carefully selected wines and award-winning Single Malt Whiskies from traditional Scottish distilleries. ... more   less 
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Also Known As:
The Hotel Crianlarich
Best Western The Crianlarich Hotel Scotland

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