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“Bad Service, bad breakfast”

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Best Western The Crianlarich Hotel
Ranked #1 of 2 Hotels in Crianlarich
Certificate of Excellence
Newcastle
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Bad Service, bad breakfast”
Reviewed October 1, 2012

I have passed this landmark hotel many times over the years and decided to stay for a night as our regular place at the drovers was full.
After waiting 10 minutes to be attended to the receptionist appeared with a strong odour of cigarette smoke and didn't apologize for having us wait.
We were offered a 'special rate' for cash which was great until we went to the bar and found we hadn't been entered onto the computer system.
A beer was in order after our long drive from Newcastle but the bar was being obstructed by a large lady drinking red wine, (who was later introduced to us as the GM) she was having a chat with the barman oblivious to the fact that paying customers were waiting and couldn't get near the bar.
Our room was large and comfortable, but no phone signal was to be found anywhere in the building (not the hotels fault).
Breakfast was a nightmare. We had to wait 20 minutes to be seated as all the tables were dirty and there seemed to be no great urgency in clearing them despite 4 tables having no one seated at them. The breakfast is a buffet style, but the fried eggs, beans and scrambled eggs trays were empty, we were told another 15 minutes for them to be refilled.
We mentioned our experience to the manager who didnt seem bothered. Overall a really disappointing stay.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank GeorgieNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, General Manager at Best Western The Crianlarich Hotel, responded to this review, October 3, 2012
Dear Valued Guest. I am extremely disappointed in your recent experience. I am a newly appointed General Manager as of Monday 1st October and can assure you that this level of service and experience will not be tolerated and the comments you have raised will be discussed fully and acted upon in a serious and professional manner. I offer my sincere apologies for my predecessor and hope that this will not deter you from visiting again. I can assure you of a positive experience the next time.
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918 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (175)
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English first
1 review
Reviewed September 30, 2012

Stayed on 26th September 2012 for,two nights on a groupon offer. Was apprehensive after leaving another hotel which was awful! Really pleasant surprise. Our king size room was immaculate and looked like the photo on the website. Large room with ensuite, tea coffee, tv and really comfy bed. Staff could not have been more friendly or helpful, nothing too much trouble! Food in restaurant was top class and reasonably priced. Bit of waiting around at breakfast buffet for top ups of food, however, I ordered a veggie breakfast which was delivered to my table. Would definitely stay here again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leaferr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, General Manager at Best Western The Crianlarich Hotel, responded to this review, October 1, 2012
Thank you for your positive comments regarding your recent stay with us here at the BEST WESTERN Crianlarich Hotel. I will certainly pass these on to my team. I look forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 27, 2012

We went here on a mid-week Groupon 2 night Bed and Breakfast deal. Having been shocked at the price of drinks during an earlier two night stay in a Premier Inn in Glasgow, we had the presence of mind to take a bottle of Vodka and 2 bottles of cola in a chill box with 3 ice blocks and ice! Just as well, since a vodka and dash of draught Coke was - wait for it - £5.80!
If you are going on a similar package don't bother with the '£15 per night upgrade to a deluxe room'. We did, the only difference is you get a king size bed. Staff are very nice, and attentive, food is OK, if a bit on the pricey side. It is in an ideal spot for exploring both Lomand Side and Glencoe and beyond.

Room Tip: Rooms are Premier Inn stylie clean, but not what you'd expect from a fairly old traditional hote...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Primalskink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, General Manager at Best Western The Crianlarich Hotel, responded to this review, October 1, 2012
Thank you for your valued comments regarding your recent stay with us here at the BEST WESTERN Crianlarich Hotel. I am delighted that you enjoyed your stay with us. Regarding the bar prices, I have taken on board your comments and will review the prices with our management team. We look forward to welcoming you back in the very near future.
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SW England
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 24, 2012

Great place to stop over on way to or from the western isles. It's about one hour from Oban so convenient if you have a late arrival on the ferry.

Very reasonable price for bed and breakfast, with some family rooms, and staff are very helpful. After a restful night and a pleasant breakfast head refreshed to the car for the long drive home!

Room Tip: Reasonable rates for family rooms.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank DSmithSWEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, General Manager at Best Western The Crianlarich Hotel, responded to this review, October 1, 2012
Thank you for your valued and positive comments regarding your recent stay with us here at the BEST WESTERN Crianlarich Hotel. Your comments will be conveyed to my team. We look forward to welcoming you back in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 20, 2012

We stopped on our way back to London from the highlands receptionist was very welcoming room was very tired but clean so ok for one night Restraunt was awful sent two stakes back which they blamed on there suppliers so hey ho went to bed hungry,
Breakfast was buffet style with two waiting staff who simply couldnt care less just wanted you out of the place asked for butter as there was none on the table and they just threw 3 satchets on the table no dish.
At £85.00 a night it wasnt the best value and although clean and tidy it misses the boat.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mronnoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neston, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 20, 2012

We stayed at this hotel for one night in May. I was pleasantly surprised by the price offered and phoned to see if they could accomodate my car and boat in the car park. They could not have been more helpful, offering to reserve a space outside the front door. The minute we arrived staff were helping us park, and they had allocated us a room where we could see the boat outside the window. They even said they would get the person on night duty to keep an eye on it, although it didn't look to me like the type of area where there would be problems.

The dining room was well worth a visit just to look at the decor, not to mention the brilliant selection and quality of food available.

We really enjoyed our brief stay, and would have loved more time to explore the area round about.

  • Stayed June 2012, traveled with friends
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Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, General Manager at Best Western The Crianlarich Hotel, responded to this review, October 1, 2012
Thank you for your valued comments regarding your recent stay with us. I have just taken on the role of general manager today and will discuss our shortfalls with the the relevant departments to ensure we improve our service and quality standards as a priority. I hope you will consider stayin with us in the future and see a vast improvement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peebles, Scotland, United Kingdom
Level 6 Contributor
242 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed September 8, 2012

Stopped here for a single night while on business. Were pleasant welcome. Room was a little dated but clean and the carpets on the corridors were a bit worn. Place was busy and service at my evening meal was a bit slow. food was excellent but I could have done with a bit more volume!.
Buffet breakfasts are not my cup of tea, but at least I was in sharp and so it was still fresh.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, General Manager at Best Western The Crianlarich Hotel, responded to this review, September 10, 2012
Dear Robin W

Thank you for taking the time to review your stay with us and I am pleased we could provide a home away from home during your business trip.

Kind Regards

Andrea Paton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western The Crianlarich Hotel

Property: Best Western The Crianlarich Hotel
Address: Main Street, Crianlarich, Loch Lomond and The Trossachs National Park FK20 8RW, Scotland
Location: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Crianlarich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Crianlarich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western The Crianlarich Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
Scottish hotel near Glencoe and Loch Lomond. Best Western The Crianlarich Hotel is an award winning, comfortable and well-appointed 36 bedroom, 3-star hotel in Scotland and is uniquely located within easy reach of Glencoe, Loch Lomond, Loch Tay & Killin and Oban & the Western Isles.Built in Victorian times, this independently owned Scottish hotel offers year round special breaks and is a perfect venue for meetings and functions and wedding receptions in Scotland.Wining & dining in our Scottish bar & restaurant. We are pleased to offer dining all day within Highland Lounge which has been awarded an AA rosette, and in our public bar we stock a wide selection of beers, carefully selected wines and award-winning Single Malt Whiskies from traditional Scottish distilleries. ... more   less 
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Also Known As:
The Hotel Crianlarich
Best Western The Crianlarich Hotel Scotland

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