First of all can I point out that I REALLY want to like this place, the refurb is pretty impressive and the food is excellent. However after have a really poor experience here a few months back due to the shockingly bad service, I decided to go back hoping things had improved - sadly not.
The first time we visited was a fairly quiet weekday. After our starters we waited around 10 minutes before our plates were cleared, whilst the staff stood around the bar chatting. Once our mains came and we finished these, we sat for a further 15 minutes with dirty plates at our table...staff casually walking back and forth past the table. Eventually I had to go and ask for the bill, paid and left vowing never to go back.
So, we visited again, this time on a quiet Sunday afternoon (there were 4 other tables in). Again, cannot fault the food, that was excellent. Admittedly not as bad as the first visit, however the service is still way below par. One couple across from us were sat for half an hour waiting for someone to take their order before the guy went up to the bar to order his food and drinks, I don't understand what the staff were doing during this time as they hadn't bothered to clear our table after our starters, again left with dirty plates for over 10 minutes. After our main, once again I was about to go and ask for the bill 10 minutes after finishing our mains,however one of the waitresses came to clear our table so saved me the trouble
On both visits a drinks order was taken at the start of the meal, we were not offered anything after this. And again on both visits no-one bothered to come around and ask how everything was. I don't get why the service is like this when it's been quiet, I dread to think what it's like on a busy evening.
This place has so much potential, but the service compared to other establishments in Balloch is appalling. Offering lunch deals, deals on websites like itison etc is all good and well, but when the service is so bad what is the point?? Rating would have been a 4 if not for the above. Won't be rushing back am afraid.
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