It was a beautiful sunny day and we were about to go on a boat trip on Loch Lomond. We had time for a nice meal before our trip left. But we didn't get one! We had eaten here once before and it was ok. Not brilliant but not too bad and so were prepared to return. The positives first....the location and appearance of Balloch House. The negatives.....the food and service. (Which is quite important really!) Service was painfully slow and unwelcoming. The food was,quite frankly, terrible. At this point I should say that I am not a "tripadvisor moaner". I have never written a negative review before and always try to recommend based on my positive experiences. Until now. I can't tell you how disappointed we were with the food. One of worst meals my wife and I have ever had. My wife ordered a Brie and bacon bruschetta with the smallest amount of topping I have ever seen. When we alerted the staff that we were disappointed, to give some credit,the waiter admitted that it was indeed very poor and offered to replace. The replacement was marginally better. My own chicken based bruschetta was tasteless and unattractive. Since it was such a glorious day, the restaurant and outside dining areas were very busy but this did not warrant the terrible service we received. We were aware of two adjacent tables where the occupants had to complain of slow service,mixed up orders and poor quality food. When it came to settling up(I had to track down a waiter as we had been waiting for a considerable time to get our bill), there was no question to ask if everything was to our satisfaction. I said that we had had a disappointing meal and I got a shrug of the shoulders and a " right,ok" No apology and certainly no price reduction. As we left we could here mutterings from other diners saying how bad their meal was too. I really hope this was just a one-off bad day but it was so terrible an experience that I have to doubt it. I only give a score of one star for this experience purely for the great location otherwise I would give zero if I could.
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