This hotel states that all it's rooms are non-smoking - DON'T believe them!! We have recently returned from a winter break at this hotel. On arrival we were allocated room 410 and the room card stated non-smoking. Upon opening the door we were so overwhemelmed with the smell of smoke that we did not even cross the threshold. We immediateley complained and were told that this room was one of the smoking rooms and had obviously not been aired properly. As the hotel was full we were allocated a room which we considered to be sub-standard as it only had a skylight and no proper window. Still not happy we were eventually moved to another room measuring 7ft across. On returning home we complained to Lochs and Glens only to be told that non-smoking rooms can NOT be guaranteed. Needless to say we will not be going with Lochs and Glens again
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- Also Known As:
- Loch Long Hotel Arrochar, Scotland