My review of this hotel is limited as we were only in it about 5 minutes before we left. Having booked a great 2 night Groupon deal for this hotel I called hotel to find availability. As the deal seemed very good I thought we would be given a wee room at back with no view and thought if this was the case I could maybe upgrade to a sea view. This was my husbands first trip to Bute and I wanted it to be special. I asked the man on the phone what kind of room it would be. He said "I've put you in a room which has a sea view from both the bedroom and the shower room, in fact it is a room people request". Great I thought and shared this information with my husband and a few others. We set sail for the island in beautiful weather, went firstly to Mount Stuart which was fantastic then headed for Chandlers about 5pm. Hotel looked fine however we were directed to a wee room at back of hotel with no sea view!! I then returned to reception to sort this out and basically received dogs abuse! I was told if I had not paid for an upgrade then I would not have a view and no member of their staff would have told me otherwise. He ( presume the owner) was very very unpleasant. He said I could have another room but this was basically the same room at a lower level. He also threw at me that he could find me a room in another hotel. There is no way I would have allowed this rude man to find me other accommodation. I was extremely upset by the whole experience. We tried unsuccessfully to find another hotel nearby and we did not wish to be stranded on the island so took last ferry out. In conclusion I cannot comment on hotel standard but staff attitude was appalling and arrogant.
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- Also Known As:
- Chandlers Hotel Ascog, Isle Of Bute