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The Invercauld Arms Hotel
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Reviews (593)
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All reviewsself drivedining roomshearings holidaycoach driverscenic viewthe ground floorshearings hotelsevening entertainmenthalf boardbraemar castlereception areaexcellent driverexcellent value for moneypublic roomsheated towel raila la carte menutea coffee
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Reviewed May 11, 2013

Last week I returned from a trip to Invercauld Arms Braemar with Caledonian Travel. It was the 4th trip with them the previous 3 being superb. This was a special trip for my wifes 65th Birthday. No qualms with our bus driver, but this hotel is badly managed, and a disgrace to Scottish hotels. We were given scenic room 58, which had a bathroom window that was damaged and would not close, plus the tile grouting also needed attention, bedroom ceiling was water damaged and the matress had a nasty spring sticking out of it. (photo's can back all these complaints up). In the middle of the 5 day holiday i had a huge arguement with the manager as i wanted the spring at least repaired or matress replaced instead of them just making the bed up and ignoring the spring. I requested this at 9.30 am, and was told it would receive prompt attention but on our return at 4pm the bed was just made up yet again to cover the spring, and by 7pm the manager kindly gave us room 001, which we moved to unassisted. I and my wife both have medical problems mine regarding heart problems, so don't need this type of harassment. My wifes birthday present was rather ruined through it all, and we will never ever be on a bus tour again. The Food was mostly good especially if you stuck to the standard supermarket supplied. Bar prices were expensive, And entertainment was confined to a small area which seated only a few lucky people, This was no matter for in 3 nights the only decent entertainment was from JAMES KNIGHT, the other two nights we went to other establishments with better. In short not a great stay all things considered and I cant recommend this hotel to anyone.

Room Tip: Insist on room 001, just off the dining hall, or one of similar standard, or go at your own risk.
  • Stayed: May 2013, traveled as a couple
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4  Thank donald j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jane b, General Manager at The Invercauld Arms Hotel, responded to this reviewResponded June 25, 2013

Thank you for posting a review sorry we did not meet your expectations on this occasion, glad we managed to move you to another room.
Customer care will be in contact.
Regards
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013

My wife and I along with her sister went to this hotel through the Shearings Self Drive site. We arrived on Monday the 29th of April and left on Friday 3rd of May, the weather was fine up until Wednesday and didn't improve before we left, with snow forecast for that evening. We visited Ballater, Tomintoul and Grantown on Spey aswell as enjoying the village of Braemar.
The hotel staff were friendly and efficient, the food was very good.

  • Stayed: April 2013, traveled with friends
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1  Thank Spanishmicke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jane b, General Manager at The Invercauld Arms Hotel, responded to this reviewResponded July 11, 2013

Thank you for taking the time to post a review. I am pleased to see you had an enjoyable stay with us, I have past your comments onto the staff.
Regards
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2013

Went as part of Shearing's break in the middle of a blizzard, but kept nice and warm in the main areas. The bedroom was cold but staff quickly supplied a portable heater. The bathroom was small & dark & on the whole in need of an upgrade. Lovely old fashioned bar and restaurant in traditional Scottish decor spoiled slightly by the modern foyer but the open fire made up for the lack of ambience. Food was fine, hot & overall good value for the money. The staff were very welcoming, friendly and hard working, staying late for us when our coach was delayed for 3 hours due to the snow. Most of the guests were upgraded to mountain views, however we were at the front overlooking the main road. Now "main road" being the operative word having minimal traffic other than the snow plough. Nice little village with a small mixed range of shops & one other hotel/bar.

Beautiful scenery made even more dramatic by the snow & lots of deer around. All in all we got a good deal, reasonable hotel & food, four drinks included....but don't pay full price, get a last minute bargain.

  • Stayed: March 2013, traveled as a couple
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4  Thank Jayh111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jane b, General Manager at The Invercauld Arms Hotel, responded to this reviewResponded April 29, 2013

Thank you for posting a lovely review, I’m pleased you found your break with us to be great value. I will pass on your great comments to my staff. Look forward to welcoming you back in the not so distant future.
Regards
Jane

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Reviewed April 22, 2013

We stayed here last August and dinner was "rough".
But we needed to be in the Area so gave the hotel another go, You can't beat it for price and staff, and now the dinnere is good to. Great value for money.
A Old Scottish hotel. Sheets and Blankets,some round 3 pin electric plugs that was a surprise.
But although dated. A good place for grown ups to stay.

  • Stayed: April 2013, traveled with friends
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Thank chrissy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jane b, General Manager at The Invercauld Arms Hotel, responded to this reviewResponded April 29, 2013

Thank you for posting a nice review of your stay with us, I’m pleased you enjoyed our food and found our staff to be friendly we have a great team here. hope to see you again soon.
Regards
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

>The Invercauld Arms Hotel is part of the Shearings group of hotels and as a consequence the review includes the overall experience of the holiday. Firstly the hotel is very nice with
spacious and clean bedrooms. Restaurant is very good and food was always hot with a good variety to choose from. Hotel staff very friendly and always willing to help, although most
waiting on staff are European. Braemar is very nice and particularly pretty in the snow although not much to do in the village so you will need to make sure you go on the excursions. Now
the good bit is over there are a few downsides. Firstly the included excursions are second rate and consist of an 20 minute drive to Lin of Dee, a 20 minute stop and drive back to the hotel.
We got back to hotel at 10 o'clock in the morning. A day trip to Aberdeen is also included, but you are dropped off in the city centre.Incidently you will need an extra £30 each for the optional
excursions.
At this point I must stress that nearly all the holidaymakers were of a retirement age and some did not take to kindly to us being there particularly as our autistic son was with us. Consequently with the coach drivers help we were ostracized for the length of the holiday. Not wishing to insult anyone it is only fair that other potential holiday makers realise that this is akin to a holiday for the retired club and would not suit younger or middle aged holiday makers

  • Stayed: April 2013, traveled with family
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2  Thank stephen f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jane b, General Manager at The Invercauld Arms Hotel, responded to this reviewResponded April 29, 2013

Thank you for posting a good review of your recent stay with us, I’m pleased you enjoyed your break with us.
Regards
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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