My bf and I stayed here for 1 night on a DBB deal. We upgraded to an executive suite within the castle and the room was lovely. Check in was very fast and they accommodated our earlier check in request no problem. We received a nice bottle of wine in the room on arrival (part of the DBB dea lwe booked through Classic Britain).
The food in the Grill Room was very tasty and a great variety to choose from on the menu so we were not stuck for choice. The afternoon tea was also to a decent standard. The spa area is nice although it was full of kids playing so wasn't very relaxing but I understand that this is a family hotel too so it's to be expected, I just wouldn't come here for a relaxing spa retreat!
Now for the not so good bits, the service was very poor. We had to ask 45 minutes after ordering our afternoon tea where it was. It arrived around 10 minutes after that. It wasn't a massive problem as we weren't in a rush but it wasn't ideal.
The service in the Grill Room was not very good at all. The waiter asked me three times if I was finished eating when it was quite clear I had food still on my plate and that my knife and fork were still firmly in my hands each time he asked me! I began to feel uncomfortable. At the end of our meal, my boyfriend ordered a beer, the waiter took his drink order then came back and asked since we didn't want dessert could he 'just go and order it at the bar instead'. Not a very professional way to get us to leave the table.
The breakfast foods ran out pretty quickly and didn't seem to get replenished with any sort of speed, nor did the plates in which to eat your breakfast from. There was a wide selection available, if you could get your hands on it!
Overall we had a very nice time and would go back, but the service could do with matching the 4* rating this hotel has.
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- Also Known As:
- Airth Castle Hotel Airth
- Airth Castle And Hotel
- Castle Airth
- Castle Hotel Airth
- Airth Castle & Hotel Scotland