We had a bit of a hiccup with a previous visit in October for our 25th Wedding Anniversary, when this came to the attention of Jerry Foster the Group General Manager, he immediately started to rectify the situation, he requested more detailed feedback which we were very happy to give. To his credit Jerry Foster offered us another nights stay, this time in the room that we should have previously stayed in.
This room (611) was of a very high standard and immaculate in every way.
We also had a massage when we were there and it was excellent and very relaxing.
I have now eaten three times in the last month in the Grill Room and on every occassion found the food to be of a very high standard and very reasonably priced, service was also very good.
Breakfast choice is also very good, although I do not eat the normal Scottish Fried Breakfast my wife did have this and she was very impressed.
I would say that the aftercare service we received was of the highest standard and I would again like to thank Jerry Foster and Fiona Dunn for rectifying previous issues we had with customer care.
Yes we had an excellent stay and very much appreciated and we would certainly stay here again.
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- Also Known As:
- Airth Castle Hotel Airth
- Airth Castle And Hotel
- Castle Airth
- Castle Hotel Airth
- Airth Castle & Hotel Scotland