We stayed here for 2 nights had a nice spacious family room. Unfortunately it was on top of a function room and very noisy. we complained and were offered 2 adjoining rooms in the annexe. These were very basic but as a compromise we slept there for 1 night and returned to our room first thing. I feel our complaint was dealt with well. The room was comftable and warm with a big bathroom and lovely big bath all though the spa jets didn't work (to the annoyance of 8yr old). Staff friendly and apologetic. Wi fi was not available in either room but could access in public rooms. Still think for what we paid a generally good experince and Would rate GOOD rather than average if it were an option.
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- Also Known As:
- Kaim Park Hotel Bathgate, Scotland