This is the sort of place where your heart sinks as you arrive, it was plainly something else recently before being bought by Mercure, as the only evidence of the Mercure brand is an ill-fitting sign tacked on above reception. The reception desk is too small so that a queue quickly developed and the hotel was having a problem with the keys so that you had to be escorted to your room and let in. There was a curt apology but no recompense for this inconvenience. When i arrived there was a wedding party with unruly and very noisy children running all over the bar, so i wasn't tempted to either the restaurant or bar. The rooms are Ok but strangely designed, no bedside switches for lights, for instance. The bed had a good duvet and pillows, but was not especially comfortable. A very small flat screen TV had a dozen or so channels but one of those interfaces that is determined to show you all the films they want to charge you to watch (admittedly an up to date selection) rather than let you go straight to TV. Picture quality very poor. Bathroom clean but with an very noisy extractor fan ( the bane of many hotels!) and a very uncomfortable bath, not to mention plumbing which tried to divert water to the shower head rather than allow a bath, unless you wedged the valve shut.
All in all a disappointing location and a Disappointing overall experience, nowhere near as good value as other hotels in the area. The staff attitude to the inconvenience of the key problem was also a bit disappointing, a curt apology instead of compensation, a glass of wine or even a bar of chocolate would have done much better.
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- Also Known As:
- Mercure Livingston Hotel Livingston
- Ramada Livingston
- Livingston Ramada
- Mercure Livingston Scotland