My partner booked this hotel for a night away for my 40th birthday at the end of March, based on the information on the hotels website. One of the reasons he chose the hotel was the hotel restaurant menu, as we both like eating out in nice restaurants. When booking the hotel my partner asked if he needed to book the restaurant and was told no. On our arrival we again asked if we needed to book a table in the restaurant and were advised that we should. We got to our room and saw the sample menu for the restaurant, and both were looking forward to our meal. When we went down to eat we were then informed that we were eating in the brasserie as the restaurant was reserved for a coach tour (as was the lounge bar). I asked if we could have the restaurant menu in the brasserie but was told no, they had their own menu.
After our meal we expressed our disappointment at the restaurant being out of bounds and were given the opportunity to speak to the duty manager. My partner was told that the restaurant was not officially open until the Friday (29th March). When my partner pointed out the website stated it was open March to October he was told "well, Friday is March, and you're just splitting hairs". The manager then told him she was not giving him any money off as the room was already heavily discounted. My partner pointed out that he had paid the amount quoted on the web page which was commensurate for the time of year. The manager refused point blank to offer any compensation, not even a free drink, or an apology, and instead suggested we didn't have to eat there. Good tip!!!
Although the rest of the staff were very friendly, we found the hotel itself was nice but nothing spectacular (we have stayed in far nicer hotels for a cheaper price which have provided a much better service), and the managers attitude was atrocious. Will definitely not be going back there, and will recommend that others don't either.
- Official Description (provided by the hotel):
- The Cuillin Hills Hotel overlooks the capital town of Portree, on the Isle of Skye. The hotel is the recognised highest rated hotel on the island for quality and is classed as a four star deluxe hotel. The Cuillin Hills Hotel has a lounge bar, a Malt Embassy offering more than 130 Malt Whiskies, The View Restaurant with fantastic views from every table. Bedrooms are all en-suite, many offering superb mountain and sea views. ... more less
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- Also Known As:
- Cuillin Hills Hotel Portree, Isle Of Skye, Scotland