We are 2 friends travelling together so we booked a room with 2 beds. The manager showed us to a room with a small single bed. When we noticed the errorr, the manager was very rude, said it wasn't her fault and there was nothing else available. While my friend used the washroom, the manager rudely insisted that I take the tour myself immediately. When I asked her how to turn on the electric fireplace, she replied "no, all the rooms are heated". We knew that we wouldn't be able to sleep together on such a small bed, so we left our luggage and booked another hotel.
When we tried to move our luggage, our key didn't work. The manager asked if we had the wrong key. We explained that we only received one key and it didn't work. She couldn't open the door. She called her husband and he couldn't open the door. Eventually they found the right key. Before we moved to the new hotel the manager said there was nothing else available and she couldn't help us.
While our tour guide confirmed the mistake was made, the manager is refusing to compensate us in any way. It feels discouraging and all the confusion is unneccessary.
- Also Known As:
- Quiraing Guest House Portree, Isle Of Skye, Scotland