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“Nice hotel, friendly staff, but tired” 3 of 5 bubbles
Review of Western Isles Hotel

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Western Isles Hotel
Ranked #3 of 3 Hotels in Tobermory
Level Contributor
135 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Nice hotel, friendly staff, but tired”
3 of 5 bubbles Reviewed September 28, 2013

Great location with superb views over Tobermory. Very welcoming staff. Clean rooms, but whole place looks at bit worn out! That said it has a certain charm which is quite appealing. Good breakfast with choice of cooked or buffet style.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gazb26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardNealon, Owner at Western Isles Hotel, responded to this review, September 29, 2013
Dear Gazb26

Thank you for leaving a good review. I'm afraid some areas of the hotel are a little tired, but we hope that the excellent service, good food and traditional atmosphere make up for any shortcomings.

Hope to see you return soon
Best wishes
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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665 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
Watchet, United Kingdom
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed September 27, 2013

Fabulous! We stayed here for a four night stay on a recent coach holiday and we will definitely return! The room we had was very large and had magnificent views over the Sound of Mull. The beds were extremely comfortable with good bed linen and wonderfully comfortable pillows (rare in most places we have stayed). The standard of cleaning was high in all areas of the hotel, lovely biscuits daily and fresh milk was always available. The staff were all friendly and nothing was too much trouble, Claire,thank you for letting me in the room when mother had gone off leaving me the front door key (not the room key). This lady always had a wonderful smile no matter what.We were there on a day when gales were blowing and the rain pounding and the staff ensured that everyone had everything they required and had a good day! The food was excellent and beautifully served. It was lovely to have open fires in the communal areas. A truly peaceful place in a wonderful setting - not to be missed!

Room Tip: Choose a room that has a name rather than a number
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  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardNealon, Owner at Western Isles Hotel, responded to this review, September 29, 2013
Dear David H

Thank you so much for leaving such an effusive review. It really is much appreciated by all the staff.

Very best wishes
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scottish borders
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed September 27, 2013

spent some time at this hotel,though slightly dated in appearance it has a warmth and charm missing from most hotels now. The welcome is genuinely warm and staff are cheerful and helpful all of the time,they go that extra mile to help.Food is excellent,good choice and well prepared and presented.
Those are some of the numerous assets of this hotel the only downside for us was the ensuite bathroom which desperately needs updating.We did complain when we were there of a strange smell in the bathroom which was attended to as soon as possible.
Would I recommend this hotel I would say on the whole yes due to the many assets but warn do not go expecting luxury fittings.

Room Tip: Try a room with harbour or sea view you will not be disappointed
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank subil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardNealon, Owner at Western Isles Hotel, responded to this review, September 29, 2013
Dear subil

Thank your for taking the time and trouble to leave a review. We have updated many of the bathrooms but we've had to prioritise the ones with greatest need, so please accept my apologies that you had one that is on the cusp of being redone. Anyway, its good to know that it didn't significantly diminish the enjoyment of your stay.

We hope to welcome you back soon
Very best wishes
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
258 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
3 of 5 bubbles Reviewed September 24, 2013

My wife and I visited the Western Isles Hotel for dinner one evening recently and really enjoyed our evening.
The whole conservatory area has been refurbished since our last visit and this has really improved the ambience of the whole room. There is a much cosier feel to the room, with curtains now framing the windows, the bar has been reduced in size and additional table(s) added. liked the end result!
Anyway, with a window table and the beautiful harbour and bay laid out beneath us, we enjoyed a really nice dinner. It was well presented and served, the food was piping hot and very tasty and the staff were very pleasant, friendly and attentive throughout the evening.
There was also the added attraction of a Gaelic choir singing in the adjoining function room!
We will certainly visit the Western Isles again in the future and would recommend it to anyone for a very pleasant dinner!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tankerman2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardNealon, Owner at Western Isles Hotel, responded to this review, September 29, 2013
Dear Tankerman Scotland

Thank you for your lovely review, we're really pleased you loved the relatively new décor in the conservatory. And well spotted for noticing that the bar has reduced by a good metre and a half. It was a relatively small change to make, but has had a disproportionate impact on the room as the bar no longer overwhelms the space.

I do hope you get chance to return soon

Very best wishes
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
112 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed September 23, 2013

Have just booked a 4 night December stray here, our 3rd visit. Excellent dining, great for foodies. Open fires and great views. A good place to walk empty beaches or just sit and watch the weather changing. Defiantly recommend it.

Room Tip: Worth paying the small amount extra for a harbour or sea view room
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  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VBrandon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardNealon, Owner at Western Isles Hotel, responded to this review, September 29, 2013
Dear VBrandon

A terrific review, for which we are very grateful. I hope your bees have had a good season - ours strengthened enormously but we wont get any honey this year. Hopefully next! Look forward to seeing you both again in December

Very best wishes
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 20, 2013 via mobile

Had a fabulous meal in the Western Isles .. Fish and Chips was honestly one of the best I've had anywhere! Portions were excellent, service was amazing, price is always reasonable. Been going to the Western for meals for a few years and the past few months it has really stepped up its game. Would strongly recommend it.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardNealon, Owner at Western Isles Hotel, responded to this review, September 29, 2013
Dear Emma D

Thank you so much for posting your great review. Its very gratifying that you dine with us regularly and feel we are improving. Everyone has worked very hard this summer and to know we're heading the right direction is great to hear. Thank you

Very best wishes
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okehampton
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

Small family run hotel on the isle of Mull Clean, friendly run hotel with very good variety of food Open fireplaces makes for comfortable stay when wet and cold Short walk to sea front but with a slight incline going back to hotel Hotel on hillside with wonderfull view over harbour and sea. A three storey building but with one setback for less abled there is no lift.However well worth that inconvenience.

Room Tip: All good but one side and end rooms have sea view
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  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardNealon, Owner at Western Isles Hotel, responded to this review, September 18, 2013
Dear Michael C

Thank you so much for taking the time and trouble to write such a good review. You're obviously pretty fit and I'm not sure everyone would agree that its only a 'slight incline' from the harbour to the hotel. I think most folk would describe it as 5 minutes to go down and 10 to come back! The best thing about the hill is that it means we have spectacular views which you really enjoyed.

We do hope you get chance to return

Very best wishes
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Western Isles Hotel

Property: Western Isles Hotel
Address: Tobermory PA75 6PR, Scotland
Location: United Kingdom > Scotland > The Hebrides > Isle of Mull > Tobermory
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #3 of 3 Hotels in Tobermory
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Western Isles Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
Enjoy stunning views over Tobermory Harbour or across the bay and out to the Sound of Mull. If excellent food, friendly service and a great atmosphere are what you're looking for, then the Western Isles is for you. ... more   less 
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Also Known As:
Western Isles Hotel Tobermory, Scotland

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