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“Dissatisfaction, did not stay after seeing rooms”

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Isle of Mull Hotel & Spa
Ranked #1 of 1 Hotels in Craignure
Hersham, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dissatisfaction, did not stay after seeing rooms”
Reviewed May 4, 2013 via mobile

Small rooms except family rooms with double and single when I only booked a double. The ground floor room had a large window which would not shut properly so couldn't be locked, mildew round frames and rotting frames. This plus very tired furnishings and very loud taped music in public rooms made a bad impression. The staff tried to help but we walked out and found accommodation elsewhere!

Stayed May 2013, traveled as a couple
Helpful?
Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, May 20, 2013
Thank you for your review. I am sorry that your first impression meant that you did not stay with us and try all of our facilities. First impressions are important and we do try to ensure that these are good and welcoming. We appear to have failed for you and I can only apologise, Kind Regards
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (387)
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Liverpool
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 3, 2013 via mobile

The hotel was clean inside, the pool was nice, the staff were friendly and the breakfast was delicious! Unfortunately the foot spa was broken so couldn't be used. They are very dog friendly. Nice rooms, lovely view.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smell-k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, May 20, 2013
Thank you for your review and feedback and I am so pleased to see that you enjoyed your stay with us. Apologies about the foot spa during your stay, this was a matter out of our control and every effort was made to repair as quickly as possible. We do hope that you will make a return visit soon, Kind Regards
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Stirling, United Kingdom
1 review
Reviewed April 30, 2013

We have just returned from a fanastic 4day break at the Isle of Mull hotel & Spa. I had worried after booking due to very good price (almost to good to be true) and few comments on here! Hence i feel the need to leave a review. The hotel is dated from the outside and has a strange labyrinth type layout but is to a clean and tidy standard inside. There is a lovely lounge area over looking the bay and a quiet lounge downstairs (bar open i assume during busy times) which has a door close by that enables access to patio and lovely garden area ....with lots of places inluiding frog pond for children to explore (my 2yr old loved it!) View of all public rooms inc dinning over look the bay, castle and to my childrens delight the ferry coming and going :o) the staff were amazing with our children (1yr & 2yr) arriving to their own napkins made as boats etc was just thrilling for them :o) The childrens meals were all fresh made versions of classic kids meals and were to a fantastic standard as was the adult meals ....with a change of menu each night ....i found myself getting excited to see what amazing choices we would have each evening. In a previous life (before babies ;o) i have been fortunate enough to stay in amazing places such as the Balmoral in Edinburgh, Chateau Lake louise and always judge a place by location, cleanliness and service via cost. I feel that this hotel, fantastic staff, fab food and beautiful spa offer more than enough via the cost of staying....we are already planning a return visit (hopefully with parents in tow ...so we can better enjoy full use of amazing spa facilities ;o)

Room Tip: we were in room 107....it was very last room in the building on bottom floor...was a looong walk - b...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CryingDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, May 20, 2013
Many thanks for taking the time to write and post a review following your stay with us. I am so pleased that you enjoyed your stay with us. We look forward to welcoming you back in the near future, Kind Regards
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Carlisle, United Kingdom
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 27, 2013 via mobile

Stayed at this lovely hotel room was clean and very comfortable, it was close to the ferry and was able to see a lot of the island during our stay. People on the island and staff in the hotel were very friendly and have been singing its praise since we returned home. The food in the hotel was great and very reasonably priced, cannot wait to return. Children and animals are allowed in the hotel, dogs all behaved wish the children had, our room door was knocked on before the children ran away and our door handle was tried at least once a day during our 3 night stay.

Stayed April 2013, traveled as a couple
Helpful?
Thank Teresa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, May 20, 2013
Many thanks for writing this review following your stay with us. I am so pleased that you enjoyed your stay and thanks for the lovely comments about the staff and the food and the Island. We look forward to seeing you again soon, Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Habrough, Immingham United Kingdom
Level 4 Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 22, 2013

My husband and I stayed here for 4 nights in room 4. The room was pleasant, nicely decorated, clean and well maintained. It had an excellent view of the bay and was warm. The en-suite was modern, clean and had everything required.
We found the lounge areas clean, comfortably and very warm. The restaurant was large with excellent views of the bay, all staff were friendly and helpful.
The breakfast was buffet style but everything we had was hot but the eggs were hard one morning when they had been under the heat lamps for a while. There was a good selection of cereals, fruit, yoghurt and croissants.
We ate in the bar one night and in the restaurant one night, both were very good. A good choice and the food was high quality. There was a lack of choice of beers which was a bit disappointing, but overall this is a very good hotel.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, April 23, 2013
Dear Guest – Many thanks for posting your review. I am pleased that you enjoyed your stay with us, my apologies that your eggs were hard on one morning. I do hope you will return to stay with us in the near future and if so I look forward to welcoming you. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Lanarkshire, United Kingdom
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 22, 2013

We traveled up on Friday night by car (a wonderful journey) and caught the last ferry in Oban arriving after 11.00 pm.
The Hotel is really convenient, less than five minutes drive from the ferry terminal. After reading previous views we were pleasantly surprised to find an efficient booking in service and a lovely warm room awaiting us.
My wife had a knee injury and we found the sprawling layout a wee bit strange although it was not too taxing and we actually came to enjoy meandering through the corridors. The building seems to follow the contours of the shore and the benefit of this is that all rooms have a magnificent view over Craignure bay back to Loch Linnhe and Connell Ferry so it's worth the short walk.
Our room could only be described as "traditional hotel", those looking for pzazz or boutique styling should beware, but it was really cozy and comfortable throughout.
The linen was clean and crisp and maid service couldn't be faulted.
I noticed the lighting throughout is particularly good and has been recently upgraded.
There was no trace of the expected "musty smell" after reading other comments posted here but to be fair with the number of rooms spread over an extensive area, it might have been a localised problem. .
The Hotel facilities, on a value for money basis, are better than normal in the highlands and islands with high quality food served in an excellent restaurant; two convenient bars; lounge areas over two floors looking out across the bay; a spa; swimming pool; and external hot tub (brilliant).
The pool is quite large, guest changing facilities are excellent in this respect. leisure staff, based in the adjacent spa are really helpful and very nice.
The breakfast quality is up there with the best I've been offered at home or abroad, with the Stornoway Back Pudding really something special for officianados. The staff are also efficient and pleasant with a clear eagerness to please.
We visited just after a particularly harsh winter so I won't dwell on the gardens because I know they are to be the subject of upgrading in the near future (overheard the General Managers discussing this with some gusto on Sunday morning).
The car parking is sufficient but again people shouldn't complain about the distance to walk because we come here for the fresh air and outdoor benefits. Cars can be quite tightly parked near the entrance but if you take an extra few steps there's not a problem.
All in all it was a very good trip and I would have no hesitation in returning or recommending this hotel to others.
The Crerar team are sensibly trying to improve on a gradual basis and the work they've done with staff and some facilities is already evident.
I now plan to try other Crerar hotels in the expectation I will be similarly pleased.
.

Room Tip: All rooms have a great view and you could balance the peace and quiet of distant rooms against the i...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, April 23, 2013
Dear Guest – Many thanks for taking the time to write your review. We are so pleased that you enjoyed your stay with us and I have passed your comments on to the team. Here at Crerar Hotels we are always looking for ways to improve our guest experience and it is appreciated when this is recognised. I do hope you will return to us in the near future and I look forward to welcoming you. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, Scotland
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 22, 2013

Just back from a 2night spa break at this hotel. Really couldn't have asked for more. Amazing spa treatments, excellent food & service. Yes the hotel rooms are a little dated and the bathrooms could really use upgrading but they are comfortable and the hotel staff, service & food more than makes up. We made full use of the spa facilities; the facilities and the staff really were some of the best ive experienced. Our deal included Dinner, B&B plus packed lunch and ferry including the car. Amazing value. The dining room is lovely with great views across the bay; service at dinner was fantastic and the quality was outstanding. Thoroughly recommend the steak. If you want a total break from it all this is the place. Will definitely be returning for some more R&R later in the year.

Room Tip: We had room 3 which over looks the bay. Superb views.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clarabod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, April 23, 2013
Dear Guest – Many thanks for posting a review. I am so pleased you thoroughly enjoyed your recent Spa break with us. I have passed all your comments on to the team and we all hope to welcome you back to the Hotel & Spa in the near future. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Isle of Mull Hotel & Spa

Property: Isle of Mull Hotel & Spa
Address: Criagnure, Craignure PA65 6BB, Scotland
Location: United Kingdom > Scotland > The Hebrides > Isle of Mull > Craignure
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Craignure
Price Range (Based on Average Rates): $
Hotel Class:3 star — Isle of Mull Hotel & Spa 3*
Number of rooms: 86
Official Description (provided by the hotel):
Sitting on the crescent of Craignure Bay with gardens that stretch to the water's edge, spectacular views across to the mainland can be enjoyed from every room or close by there are views of castles, beaches and the abundant sea life. ... more   less 
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Also Known As:
Isle Of Mull Hotel And Spa
Isle Of Mull Hotel Craignure
Hotel Isle Mull
Isle Mull Hotel
Isle Of Mull Hotel & Spa Craignure

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