It was my husbands birthday and I wanted to treat him, myself and our two year old girl to a special weekend away. I know Bridge of Allan well and thought the Penthouse and the Adamo would be a good shout. In some respects it was exactly what I wanted, the hotel and room decor was lovely and walking in to the room you do get a wow factor. The space of the Penthouse is great and the bathroom was gorgeous with a sunken bath and one of the most amazing showers I have ever had. There is a but coming, I felt there was a lot that let this trip/hotel/room down. Firstly, the room had a sitting lounge area, a bed area, bathroom, kitchen area, and dining area - the dining table however had no chairs! I can well believe that it was an oversight and they had obviously been used for something else, I called down to reception and asked for chairs which they did bring up but they were not the comfy ones I had seen in the photos of the penthouse but failry standard conference chairs. Anyway moving on, we went out and bought a takeaway to take back to the room, went in to the kitchen and there was only one plate, looked for wine glasses and there was only one. Again I phoned down and asked for more to be brought up which they did promptly. I found all of this very strange when the room's kitchen is quite clearly designed for those who like to cook and dine - there were 3 ovens (but no microwave). Also I was confused about some of the other applicances - it appeared that there were also 2 or 3 dishwashers - but on after thought I think one of these was just a unit which had lots of concealed water in it - why? There were other cupboards with lots of what appeared to be rubbish in them, one was filled with paper and conference pads - I mean seriously does house keeping not look in these drawers and do basic checks? Normally I would not be so picky on things like this but when you pay quite a bit of money you expect the basics to be in place. On the plus side we did go for a meal in the restaurant on one night and the food was lovely and very tasty and reasonable cost too, the waitress was a bit grumpy and didnt know the answers to many of our questions, but in her fairness she did tell us that she doesnt normally work int he waitress and also didnt know why she had to do it tonight - lovely we thought!. We did have breakfast on the first day in the restaurant and it was table service which did take a bit of time plus we asked for toast twice and it never came. The other thing - big thing- to be aware of is that in the penthouse they have floor spot lights, all the lights in the room are controlled by a remote. it was guess work how to use this remote as no instructions were left. We could not work out how to turn of the floor lights so these were on the whole time - they were not so bright to keep us awake but on the sunday morning my toddler stood on one and burnt her foot quite badly. It was quite a traumatic experience and although I know it not the fault of the hotel that she stood on the light (though a warning sign for the lights could have been good) I do feel that once they kew of the incident the very least they could have done was come up to the room to see if they could turn the lights off. We did get their first aid kit though. We ordered breakfast to be delivered to our room on this morning as our wee girl was so upset and her foot obviously sore. The order I gave was not what we had delivered, wont go in to the details of how it was wrong but none of the 3 meals were as I asked and again they did not bring the toast! I have been quiet harsh on this hotel as I feel it really let itself down with such silly things. It is a lovely hotel and really has the potential to be a fabulous wee boutique style place but honestly it needs someone to really take control of what is going on - look at your rooms, do the basic checks, look at your restaurant service and get the orders right, speed up the process and dont make the customer feel awkward when one member of staff says no we are not doing childrens meals at this time and another member of staff (possibly the manager) saying that you do so you are left in a he said/ she said situation - I mean really. I was frustrated by this hotel for all these reasons, if it was a dive I would say well what do I expect but this is not. The final clincher for me was when on check out I was presented (and then quickly it was taken back) with the final invoice which showed the cost of the room was £100 cheaper than what I had paid for through Expedia. Apparently by booking through Expedia I paid more than what it would have cost direct - even though I checked the cost on the hotel website prior to my Expedia booking and the cost on that was considerably greater. I would eat in the restaurant again purely down to the quality of the food (not due to the service) but I doubt I would stay in the hotel again and if I did I certainly would not fork out the cost to stay in the 'superior' penthouse!
- Official Description (provided by the hotel):
- Situated in the up-market village of Bridge of Allan, 2 miles from Stirling Town Centre, the Queen's hotel, Bridge of Allan is a luxury boutique hotel with a range of contemporary designed rooms from doubles to suites and a Penthouse available. With a great Restaurant, Cocktail and Lounge bar it caters for all tastes and for the more energetic its very own late night venue. ... more less
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- Also Known As:
- Adamo Bridge Of Allan Hotel Bridge Of Allan
- The Queen's Hotel Bridge Of Allan, Stirling