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“Average food, poor service”
Review of paparazzi - CLOSED

paparazzi
Price range: $16 - $32
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Delivery, Reservations
Description: Paparazzi is located on a prominent corner site offering outdoor seating. Within - breakfast, lunch, dinner and snacks are served from 9am to Late, Mon-Sat, 10am - 9pm Sun. Specialising in Italian & European cusine. Handmade Pizzas and Burgers, Pasta, Steak, Chicken, Fish, Salads and much more - all presented with flare and using the finest ingredients. A late morning or afternoon homemade scone or cake and finest coffee, fabulous breakfast, delicious lunch or a wondeful dinner are all on offer. An open kitchen allows customers to see their food being prepared to order. Staff are mixologist trained and a fantastic cocktail list and outstanding wine selection is guaranteed. Quality and value within modern, chic and comfortable surroundings is our policy. We are proud of our team and what we do. We look forward to giving you a warm welcome very soon.
Reviewed December 28, 2012

Thought with the amount they spent on advertising they would be fantastic!

After ordering we asked 25 minutes later how much longer the food would be. The lady chef was flustered and then went on to publicly display how angry she was that we had said we'd been waiting so long.

One of the waiters, then proceeded to walk past us, slipped on a piece of dirty food on the floor and splashed tomato sauce all down my Mum's shirt. To be honest it was quite funny and they did offer to have the dry cleaning bill paid, which was really nice.

I think the woman in the kitchen just ruined it for us because she was so angry at us asking her to speed things up a bit for us due to waiting 25 minutes for our club sandwiches. She said, "Eh, I don't think so, they've only been waiting 20, God Sake, Give me a Break"

The food itself was average. Unfortuntely experiences can ruin any intention of future visits or recommendations.

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1  Thank we_love_suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
papmanagement, General Manager at paparazzi, responded to this reviewResponded December 29, 2012

We are very sorry to hear that your experience with us was let down in particular by the chef's comments. When it is very busy, the kitchen can be quite a stressful place when chef's are dedicated and genuinely trying to produce great food in a timely fashion. Of course we operate an open kitchen for all to see our skills and cleanliness and we should not allow the stress of a busy service to spill over into the dining area which naturally would make customers feel uncomfortable. We guess that your visit was some time ago as, of our team of four chefs, only one was female and has since moved on. We do hope you will come along again and experience a great meal and service - we can't promise another ketchup splash though! Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (152)
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61 - 65 of 152 reviews

Reviewed December 19, 2012

Ate here a couple of times and was delighted. Great pizza, friendly staff nice atmosphere. Told some friends about it and took them along as a treat - really disappointed, long delays, orders wrong, no bread (they could have gone to the shop round the corner!). Haven't been back since. I did notice that the poor day was one on which the manager was absent... Just saying. Might try again.

Thank squarego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

Visited on Sunday for lunch what we ordered was great, steak ciabatta and a chicken pancake with chips and salad.

Great food but the restaurant was quite cold and the staff were not very attentive, we had to ask for salt as there was none on the table and no-one came to ask if our food was ok. Chicken pancake was fantastic and something different than the usal lunchtime fare but it turned out to be a crepe - not a pancake - all very tastry but not what was expected from teh menu description.

. A gripe of mine is also food being served on glass plates - looks pretty at first then gets cold very quickly.

Very good food but poor service, glass plates and finishing touches let it down

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Thank Mrskjohnston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

Staff very friendly and efficient, food fantastic, not a huge venue so seating may not suit everyone.

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Thank mtg66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2012

Three of us enjoyed a very tasty,beautifully presented meal in pleasant surroundings, on Nov 21st. We too found the lighting a bit bright, but it makes a change being able to read the menu and see the lovely food! The service was warm and friendly. Nothing was too much trouble for the staff, who, by the way, pour a mean cocktail! We would recommend this great bistro, the menu has a wide variety of dishes at a fair price.

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Thank jwilliams588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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