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“Disappointing”

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Shieldhill Castle Hotel
Ranked #2 of 9 Biggar B&B and Inns
Reviewed January 1, 2013

We booked New Years Eve 2012 as the idea of spending Hogmany in a Scottish castle was appealing. Was informed that there would be entertainment, buffet, midnight piper etc, extra charge £45 each. We had a room in the Stable block which was a good size and well presented and warm. The castle itself was cold and gloomy with a strong smell of parafin. The evening entertainment was held in a marquee but although we were told that it would commence at 7pm, then 7.30pm, then maybe 8pm...by 8.15pm the venue was empty and totally devoid of atmosphere. The staff were very amateur and not over friendly. One of them even suggested we should be wearing our thermals!! The bar consisted of only two tables and lots of chairs (the tables had presumably been removed to the function area). As there was no sign of a party atmosphere we chose to have a bottle of wine in our room. Not the New Years eve we had hoped for. Breakfast was ok but the dining room was cold, would have been cheerful if the open log fire had been lit especially on a dull damp morning.

  • Stayed: December 2012, traveled as a couple
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6  Thank Joan1947_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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561 - 567 of 642 reviews

Reviewed December 30, 2012

Was surprised to read a recent review describing Shieldhill as "amateur". The building and setting were beautiful - The staff, from arrival to departure were efficient, curteous, well presented and enthusiastic and knowledgable about the castle's past etc. The food was fine - not the absolute best i've had but far from the worst. We were in one of the "stable block" rooms - which was beautifully decorated etc - other than the fake books, which were, frankly, a bit naff!
We were lucky enough to book our stay via a "Groupon" voucher - which gave ridiculously good value for money and if completely honest i think the full prices too expensive. This said, i would definitely return on a similar offer to the one we used - i'd love to stay in the main castle next time. Keep up the good work - you have a gorgeous hotel.

  • Stayed: December 2012, traveled as a couple
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1  Thank fiona p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

We stayed for two nights on a living social deal. We got a huge room with a double jacuzzi bath and four poster bed. The room lacked some of the finishings you get in a newer hotel, but it added to the charm of our weekend. We ate there both nights and were treated to a free bottle of wine on the second night. The staff were very attentive and welcoming. We would recommend for a stay if you are in the area.

  • Stayed: December 2012
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Thank RossMcLeanAbz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2012

So disappointed, came to have a look and hopefully find a gem in the middle of the stunning Scottish countryside....the new hotel management just need some well appointed advice on how to run a small country hotel. Sickly air freshener plug-in made me feel queasy and had to locate it to turn it off before I could eat! Real radio was the choice of background music which was blasting out pop songs - not the best selection if you want to add to the country estate ambiance. Food was ok - not very hot though and to top off the experience our plates were collected by a waitress wearing a parka coat - NOT a good look and if you ever want to run a luxury hotel you need to start with the basics -perhaps ask if we were finished our meal and if it was ok? - we left feeling so disappointed - might give it a bit longer for the hotel to get up and running and hopefully providing a better standard of service before trying again :o( what a shame - the hotel itself and its grounds have so much potential! P.s and if the hotel managements replies to unsatisfactory feedback are anything to go by we won't be back at all as it seems they don't take these comments/advice on board, just write rude nasty replies to people - again a failure when it come to the basics of hospitality. Please Please Please up your standards, it will be worth it!

  • Stayed: December 2012
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7  Thank Nadia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2012 via mobile

We stayed at Shieldhill for 3 nights in October and promised to write a review to counter the criticism that had appeared on tripadvisor, as our experience was completely the opposite. Sadly things happened which distracted us but we do want people to know that they really should come here. The rooms are lovely, well furnished and warm. The food is excellent. And without exception we found all of the staff friendly and helpful. We will definitely go back again, time permitting.

  • Stayed: October 2012
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1  Thank ChrisAberdeenshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

I can't understand why people would stay in a unique old building full of character, expect it to be like an aseptic corporate clone and then write a negative review because it isn't. This place is great. Yes, its old, draughty and things don't always work as they should but so what.
We went as part of a group of 5 couples who wanted to get away for a night's dinner B&B and this place was perfect. We were put in adjacent rooms in the stable block so we didn't have to worry about disturbing the neighbours. These rooms were fantastic; very high quality, very warm, comfy beds, luxurious bathrooms, huge amounts of space and spotlessly clean. Ok so it was a bit of a pain having to walk outside to get into the hotel but this probably totalled less than five minutes of our time during the whole weekend.
Being 10 of us we got put in an upstairs room all to ourselves for dinner so we could be as noisy as we liked without disturbing other guests. And despite not being in the main dining room, the staff were still very attentive and service was very good. The food was stunning; tasty, plenty of it and well-presented. We all had a wide variety from the menu and not one of us had any complaints.
Breakfast was good although, with only 11 tables available, some of us had to wait a little for a table to become available because most guests seemed to turn up at the last minute for breakfast.
All in all, a great place for a weekend break: just don't expect it to be like a Holiday Inn.

Room Tip: The rooms in the stable block mean going outside to get to and from the hotel but they are very well...
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  • Stayed: December 2012, traveled with friends
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1  Thank TheGoodShag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2012

An amazing place to stay, food excellent very comfortable and warm all the time. The only niggles no toiletries only soap dispensers and no choice at breakfast we were looking forward to porridge ... A Scottish castle in winter and no porridge offered. Not sure we would want to pay full price!

  • Stayed: December 2012, traveled as a couple
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1  Thank dabar_h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shieldhill Castle Hotel

Address: Shieldhill Road | Quothquan, Biggar ML12 6NA, Scotland
Phone Number:
Location: United Kingdom > Scotland > South Lanarkshire > Biggar
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 9 B&Bs / Inns in Biggar
Price Range: $100 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Shieldhill Castle Hotel 3.5*
Number of rooms: 26
Official Description (provided by the hotel):
This magnificent Castle dates back to 1199 and offers great character and charm. The principal building has 16 en-suite Bedrooms along with the Reception Rooms and a fully functioning Chapel. The recently converted stable block has a further 10 en-suite Bedrooms. An ideal wedding venue complete with permanent marquee with a capacity of 250. ... more   less 
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Also Known As:
Shieldhill Castle Hotel Biggar, Scotland

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