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Trump Turnberry, A Luxury Collection Resort, Scotland
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Reviews (1,596)
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All reviewsafternoon teagolf courseailsa craigmain restaurantpitch and puttround of golfplay golfspa areagreat golfailsa barfirst classstunning hotelirish seasteam roomspa treatmentssea viewgrand tea lounge
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Reviewed November 8, 2012

Stayed in the deluxe rooms with views over the courses and the isle of Arran - stunning.
Room was very spacious, nice décor, great balcony if a bit nippy! only comment would be that there are not enough plug sockets in room and no mirror by dressing table.
Blessed with good weather which really helped the enjoyment of both golf courses, the Ailsa is absolutely fantastic and in amazing condition considering the time of year and the wet weather we have had this year. Wife and daughter really enjoyed the spa treatments and pool area.
Food was good in the 1906 restaurant and the bar.
We all agreed that it was a great stay and would go back in a minute, we will return.
Finally a word about Jim the concierge who is a credit to the hotel and went out of his way to ensure our stay was as good as it was.

Room Tip: worth paying the upgrade for the deluxe rooms with the view
  • Stayed: November 2012, traveled with family
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Thank Mike2507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celifox, On behalf of the Management Team at Trump Turnberry, A Luxury Collection Resort, Scotland, responded to this reviewResponded November 15, 2012

Your Turnberry Experience certainly seems to have been exceptional and we thank you for sharing your comments about all aspects of your visit, from the spectacular views, legendary golf courses, exquisite dining, indulgent Spa treatments and also our staff, who will strive to help deliver a memorable stay for each of our valued guests. We will share your kind comments, especially with those who are named, and we hope you will soon return to immerse yourselves in more of our sumptuous luxury.

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Reviewed November 7, 2012

We visited the hotel for a family wedding, staying overnight in a Family suite. Our room was very large and modern. The emperor sized bed was comfortable. The children's room which was accessed via sliding doors had two single beds, drawers/dresser and a flat screen Internet enabled TV. The bathroom was also very large and moden, with a free standing bath on one side and large sink on the other. The toilet and shower were behind separate smoked glass doors. We visited other double rooms and found that the family room was at least 3 times larger. The wedding venue at the leisure/spa building has recently been refurbished. The meal provided was excellent and waiting staff attentive. Bar prices are a premium as expected at such hotels. The breakfast selection included a combined buffet and table service hot meals. Breakfast was fantastic. Staff were respectful and attentive. We would visit this hotel again.

Stayed: October 2012, traveled with family
2  Thank Stub69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celifox, On behalf of the Management Team at Trump Turnberry, A Luxury Collection Resort, Scotland, responded to this reviewResponded November 15, 2012

We are delighted to hear how much you and your family enjoyed your wedding experience; Turnberry is an enchanting place with a captivating charm, a perfect setting for the creation of memories to treasure for a lifetime. We will share your kind comments with our staff and hope to have the opportunity of welcoming you and your family back again soon. Please check our website for exciting offers throughout the year.

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Reviewed November 6, 2012

We recently enjoyed an overnight stay at this resort hotel 25-26th Oct. 2012. The building, rooms and views are impressive, unfortunately let down by poor service training and restaurant quality. Our evening meal was served by a young waiteress who spilled water over the table cloth, splashed wine in to my glass, my main course was served on a stone cold plate resulting in cold french fries which were replaced, but did spoil the meal.
Breakfast next morning was no better with the same waitress dribbling coffee all over the table cloth, with no attempt to conceal or cover it, even with a napkin and no apology, just a vacant look. I ordered poached eggs which arrived with the consistency of ball bearings served on vinegar sodden toast and when asked if all was OK my complaint was brushed off with the remark that 'they're usually served the opposite', presumably that meant extra soft!
Check out was not a pleasurable experience, the young man at concierge who undertook this interrogation into our 'non' use of the mini bar, I can only think was trained by Strathclyde Police and not a hotel school.
If the establishment is going to continue trading on a five star ticket and charging appropriately, they really need to pull their socks up.
My booking reference was HC1064139/1 but the hotel webb page would not accept it so I could not enter a review directly

  • Stayed: October 2012, traveled as a couple
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Thank web-couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celifox, On behalf of the Management Team at Trump Turnberry, A Luxury Collection Resort, Scotland, responded to this reviewResponded November 9, 2012

Thank you for taking the time to share you thoughts and opinions about your recent Turnberry visit. We offer our sincere apologies for the service issues you experienced and I have personally passed on your comments to our Food and Beverage Manager to ensure lessons are learned and training needs are identified in order that situations such as this are avoided in the future. It is never our intention to have any of our valued guests leave disappointed and we hope this experience will not deter you from returning in the future.

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Reviewed November 5, 2012

Impressive place. High end luxury for all occasions. Breakfast was superb. Rooms are old school cool. Views over the golf course and sea are stunning. Staff friendly and on hand. Decor warm and inviting and loved the open fires in the receptions. Spa excellent. Drinks not cheap but then again it is a hotel so get over it and indulge!

Room Tip: The views are all at the front
  • Stayed: November 2012, traveled with friends
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Thank ThePorter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celifox, On behalf of the Management Team at Trump Turnberry, A Luxury Collection Resort, Scotland, responded to this reviewResponded November 15, 2012

Thank you for taking the time to share your Turnberry Experience. We are delighted to see how much you enjoyed indulging in our sumptuous food and drink and the magical ambiance of Turnberry. We hope we can look forward to welcoming you back again very soon.

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Reviewed November 5, 2012 via mobile

We were at the hotel for a wedding and from getting there the whole experience was luxury - with one slight let down - the room we were in was starting to look a little dated (bathroom). The view from the room - unbelievable, looking out across to Isla Craig.

  • Stayed: September 2012
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Thank VonCock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celifox, On behalf of the Management Team at Trump Turnberry, A Luxury Collection Resort, Scotland, responded to this reviewResponded November 9, 2012

Thank you for taking the time to share you comments about your recent Turnberry Experience. We are delighted to hear how much you enjoyed the exceptional views and indulging in the luxurious surroundings. Your comments about the bathroom have been noted. These areas are currently included in our continuing upgrading plans. We hope we will have the pleasure of welcoming you back to Turnberry again soon.

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