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“A star in Ballantrae!”
Review of Glenapp Castle

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Glenapp Castle
Ranked #1 of 1 Hotels in Ballantrae
Certificate of Excellence
Manchester, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A star in Ballantrae!”
Reviewed April 16, 2013

Booked lunch here purely on the basis of its Michelin star award, and i certainly was not disappointed. Both the food and service were excellent and the surroundings really were magnificent. The ox cheek was tender and full of flavour, the combination pork dish tasted superb and to finish i had the best raspberry souffle i've ever tasted. The presentation throughout had plenty of flare to highlight the fesh local produce. We were greeted at the door on arrival and made to feel feel very welcome, which i thought to very proffessional and negated the stuffiness that often linger in this type of venue. The manageress was kind enough to give us a brief history of the castle and the time and money it took to restore, a labour of love would be a total understatement!
As a resident of Ayrshire and with only one other with this award it deserves our support.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Monica0333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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280 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Scotland, United Kingdom
Level 6 Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 5, 2013

Having sampled quite a number of Afternoon teas throughout Scotland, we decided to try Glenapp's as a treat for a friend's birthday. We were met in the courtyard and ushered into the hallway where our coats were taken and then shown into the lounge which was all very friendly and attentive. However, it was downhill from then on - terrible coffee, waiting 30 minutes between sandwiches and scones arriving, burnt biscuits, uninteresting cakes (the fruit cake being burnt also) and all in all a disappointment! Plenty of tea however which was the only plus point. When ready to leave, asked where our coats were and were told "you can pick them up on the way out". This was certainly a change of attitude from our arrival! We had been considering Glenapp for a special birthday do later in the year but the standard we received does not warrant the price charged so will not be back!

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
6 Thank barkubird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 3, 2013 via mobile

Arrived to a personal welcome.
Made to feel very comfortable in main lounge.
Very attentive staff kept tea coming and ensured we left completely full with a doggy bag for relatives.
Amazing location and fantastic building; well worth the trip!

Stayed March 2013, traveled with family
Helpful?
1 Thank Rr960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Montesinos, Spain
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 1, 2013 via mobile

I had hoped that our outing today on Easter Monday for afternoon tea would live up to our expectations after reviewing the hotel on TA and their own impressive website. The building and views were the best part of the visit. Beyond that I can only say that the tea is overpriced and under baked. As residents of Ayrshire we have had experience of many lesser stellar awarded establishments and have enjoyed substantially better teas. OK the facts. When we booked our dietary requirements were noted. I thought this was extraordinarily attentive. An email with directions followed swiftly and we began to look forward to our trip.

When we arrived we were met at the courtyard (car park) and shown to the room where tea was to be served. We were seated unusually around a large table with other guests opposite us. At least it was quiet. The waiter asked if we would like Champagne. As I was driving I opted for sparkling water that had completely lost its sparkle and Lady Fiona elected for coffee. Sandwiches are served and then taken away as they contained foods that we had asked not to be included when we booked. After a while which was not a short one the waiter returned with a selection of "soldier" style sandwiches. I noted that although they had been cut as though there should have been an even number on the tray. I was left wondering were one short or one too many?

No tea was offered as this my preferred refreshment although copious amounts of debatedly hot coffee was served. A selection of cakes and biscuits were brought on a cake stand and not a doily to be seen. Crockery did not march either so no marks for presentation here. Scones had the shape of being made in a cup cake maker and literally fell apart. Note to chef a bit too much baking soda in that batch. The fruit loaf was dry and stodgy, the lemon drizzle cake had a few patches of drizzle on it, the biscuits were burnt on one side, and the carrot cake seemed to missing the carrots.

At £20 per head this was pretty poor fare although if all you were looking for was a quiet afternoon in someone's living room and walk round their "plantless" gardens then perhaps you may be better off visiting nearby NTS Culzean Castle. Sorry we won't be back or recommending you.

Stayed April 2013, traveled as a couple
Helpful?
4 Thank ViktorMeldroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 25, 2013 via mobile

Where do I start , the place is to say the least hard to find but when you do , what a treat you are in for a beautiful setting and the most amazing people too look after you but the reason that I have booked to go back is the food , just incredible and I have since found out got awarded a Michelin star for the new book , the wine served with meals would make even the wine snobs agree

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Snorthstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York NY
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 9, 2013

It's not Downton Abbey - but the service , food and rooms are on a par with the best Scotland has to offer. It's worth the drive from Glasgow to have a wonderful overnight or weekend at this hotel/castle. We hated leaving!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NYCtravelagent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level 6 Contributor
69 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed January 2, 2013

Our two night stay at Glenapp Castle was one of the highlights of our two weeks in the UK. The attention to detail regarding the guest's experience was exceptional, and we thoroughly enjoyed both evenings spent in the dining room......from the amuse bouche to the port and cheese courses. Despite our very late arrival after a long drive from Yorkshire (and yes, we had a GPS!), everyone was very welcoming and cordial. The staff is professional and attentive, yet very warm and friendly.

Apart from the secluded location and gorgeous gardens, the castle itself is much like a manor house which truly allows you to feel as if you are a guest in a friend's home. We had a main floor room (Knockdolian) with a door to the parking lot, but felt quite safe and were never bothered by noise. The room was well appointed....spacious, comfortable (though slightly worn in spots) with excellent wi-fi reception. The bathroom not only had a lovely claw foot tub but a very modern shower.

We spent a day out exploring Culzean Castle and also spent time at the Robbie Burn's Museum and visiting sights in and around Alloway. We would most definitely stay at Glenapp again if visiting that area of Scotland.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tobie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Glenapp Castle

Property: Glenapp Castle
Address: Ballantrae KA26 0NZ, Scotland
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ballantrae
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ballantrae
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Glenapp Castle 5*
Number of rooms: 17
Official Description (provided by the hotel):
Beautiful Scots Baronial castle set in 36 acres of stunning gardens and woodland overlooking the Ayrshire coastline and out to Ailsa Craig, the Isle of Arran and Mull of Kintyre. The castle is Scotland's highest rated Country House Hotel with 5 AA Red Stars and 4 AA Rosettes, 5 VisitScotland Gold Stars, EatScotland Gold Award and a Michelin Star. ... more   less 
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Also Known As:
Glenapp Castle Ballantrae, Scotland
Glenapp Castle Hotel Ballantrae

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