I try to be complimentary as much as possible to the various properties we stay at, but this one let me down.
We were very excited to be in Troon, as the first town on our Scotland swing of an extended 5 week 50th Anniversary vacation. I also like the reviews that I had read, and the fact that they were #1 rated hotel in Scotland. Wrong!
As everyone else has reported, the place is absolutely lovely. The rooms are gigantic, and the bathrooms even bigger. The bed, however, was a brick. I bounced down on it, and was met by the feeling of being on a plank. The pillow was also hard as a rock. The bathroom, while huge, had no place to hang or put anything, except on the floor. The shower head came loose from it's holder when I turned it on, and sprayed everything in the room.
Dinner was quite good, but again not great for the price (see separate review).
In the morning, while going to breakfast, I asked the front desk attendant for a newspaper (I think this is the lady referred to in others as being the Manager, which she wasn't). I was informed that I should have ordered one at check-in. I told her, no one asked me (she was the one who checked me in). Her reply, "oh dear!". That's it. Still no paper.
I think for $700 US, we could have had much better service, and was disappointed.
Finally, I couldn't get a cell signal for a wireless modem, and couldn't make their wireless work for my laptop, even with help from my IT staff. Another reason not to come back.
- Official Description (provided by the hotel):
- A truly beautiful location for a relaxing break, a quiet romantic weekend away, a special celebration or a business meeting, Lochgreen House offers 38 bedrooms all en-suite with deluxe bathrooms, many have views over the gardens and woodlands, others over Royal Troon Golf Course to the island of Arran on the lovely Ayrshire coast. The original bedrooms of the house are decorated with beautiful traditional furnishings and fabrics to reflect the character of the house in every way and create a tranquil, relaxing environment. With every modern convenience for the expectations of the modern guest the rooms and bathrooms are of the highest 4 Red Star standards of luxury. ... more less
- Reservation Options:
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- Also Known As:
- Lochgreen Hotel Troon
- Lochgreen House Hotel Troon, Scotland