I had a christmas lunch recently with two friends which we were really looking forward to. It was a wild, wet windy day and when we arrived the roaring fire in reception was very welcome unlike the staff. I can only say that they were a very unhappy looking lot, from the guy that opened the door to us, the one that took our drinks order and the waiter who took our order. The only member of staff that appeared able to smile was the young waitress who served our meal.
Overall the ambience of the place and the food was good, but think the staff need to be trained up a little more in how to smile and be pleasant.More
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