Reading the reviews below I did wonder if I actually stayed at the same hotel. Unlike the many reviewers who give glowing accounts of their stay at this property, my own experience was quite different.
Instead of the warm welcome expected, we were greeted with indifference and disinterest by the blonde woman behind reception. Navigating our way through the maze of corridors and staircases, we found our room on the first floor. The room was grim - I'm not sure what decade the décor came from, but it was a mass of contrasting floral prints with both cornice and ceiling rose painted in a hideous dark pink. The incongruous energy saving bulbs in the ceiling light summed up the lack of care.
The ugly lamp, kettle and elderly hair-drier proudly displayed their PAT test labels - pity they dated back as far as 2007. The bed was poorly made up with very old bedding and lacked a mattress protector. However, it did boast a strategically placed pubic hair on the pillow.
The bathroom door wouldn't stay shut and, as no lock was provided, you'd have to feel happy to share your ablutions with your room-mate. The bedroom door didn't lock properly despite having an array of locks on the rear - including a broken bathroom lock which had perhaps migrated from the en-suite. Neither of the doors fitted properly in the frames and had significant gaps top and bottom. The bathroom featured a dirty pipe which ran across the top of the room with a layer of dust thick enough to write on.
The whole hotel felt really grotty with dirty doors, walls and panelling and sticky banisters adding to the general air of grubbiness. Whilst the food was a generous ‘OK’, I did feel nervous eating it due to the general lack of cleanliness. A fork and a spoon provided for my table setting at dinner were dirty and coated with old food debris which was really off-putting.
At breakfast we discovered that the glass guard over the buffet service area was missing, thus creating a risk of contamination to the food on display.
Some of the rooms were too hot and some too cold - including our miserable bedroom. We overheard other people at breakfast complaining about stiflingly hot bedrooms so there is obviously a problem.
The Residents’ Lounge was really cold and uninviting. It looked like a care home lounge filled with faded pink and blue dralon furniture. Ironically the room itself was stunning with beautiful architectural features so it's a real shame that the décor lets it down so badly. The decoration throughout the hotel was poorly done and cheaply executed - a real mishmash of styles with no real coherence.
The only redeeming feature of this hotel was the group of (very) young waiting staff who were delightful. Their friendly and obliging manner was in stark contrast to every other aspect of service we experienced during our stay at the South Beach.
I’m writing this review as I want to add balance to some of the glowing accounts already submitted. I am concerned that visitors might be misled into thinking that this is a top notch independently run hotel which it really isn’t! Not only that, but it’s vastly overpriced for what is on offer.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and TripOnline SA so you can book your South Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- South Beach Hotel Troon, Scotland