Myself and my partner booked a night away for relaxation at the Piersland Hotel. We made our reservation 1 month in advance of our stay. When we arrived on a cold miserabable night in December we were issued with keys to an outside cottage, when we asked if it would be possible to have a room within the hotel we were told they had had last minute bookings and therefore all rooms within the main hotel were taken. "annoyed as we had booked well in advance and last minute guests had been given prefrence" We entered the cottage to find there was no lighting, no Sky avalaible and with it being outside it was freezing and very basic unlike the rooms within the main hotel which are luxurious. We called reception who then tried to resolve the lighting issue which was obviously a problem as by the time we left this still had not been resolved. After sitting around for a while and been told we definetley could not reloacted to main hotel and would have to be placed in another cottage we deceided we just wanted a refund and we would leave. We were told our booking was made through late rooms and we could not receive a refund, our booking was in actual fact booked through Piersland Hotel reservations direct. We asked to speak to Managment who lets just put it who were not helpful at all and not very accomodating re the problems we had had. Thank goodness i had a copy of hotel confirmation to confrim booking was made through the hotel direct therefore they had no option but to over refund. turned out not to be a night of relaxation but a night spent driving, wasted journey/petrol. Spent the night in my own bed after all that! ha ha What a dissapointment.
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- Also Known As:
- Piersland Hotel Ayr
- Piersland House Hotel Troon, Scotland